Guest Services Director

1 month ago


London, Greater London, United Kingdom Principal York Full time
Lead Guest Services at Principal York

We are recruiting a highly motivated Guest Services Director to oversee front desk operations at our hotel.

The ideal candidate will have experience in leading teams and managing customer-facing operations. The annual salary for this role is £35,000, plus benefits such as an additional day's leave for birthdays and enhanced parental leave.

About the Position:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead a team of front desk staff to provide exceptional service and resolve any issues efficiently.
  • Monitor and analyse guest feedback to identify areas for improvement.

Our Benefits:

  • An attractive salary package, including performance-related bonuses.
  • A comprehensive training programme to develop your leadership and interpersonal skills.
  • A dynamic and supportive work environment that encourages collaboration and innovation.

About Us:

RBH Hospitality Management is committed to investing in its employees' growth and development, providing opportunities for advancement and professional satisfaction.



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