Director of Guest Sales and Service Operations

1 week ago


London, Greater London, United Kingdom Hurtigruten Group Full time
Job Overview

Hurtigruten Group is seeking a Director of Guest Sales and Service Operations to lead our Global Guest Excellence Centre. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive global strategy for operational support to guest sales and services.

This strategic role requires a deep understanding of global markets and cultural sensitivities in guest service, as well as excellent coaching and leadership skills to inspire and motivate sales and service teams. If you are a seasoned professional with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Develop and execute a comprehensive global strategy for operational support to guest sales and services that aligns with the company's vision and goals.
  • Design and establish Support Operations function within the GX Center, focusing on operational efficiency, guest feedback integration, and service excellence.
  • Collaborate with Senior Management to establish key performance indicators (KPIs) to measure the success of guest services initiatives and sales programs.
Requirements
  • 5+ years of experience in a similar role, preferably in the travel or hospitality sector.
  • Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Proven track record of driving change and innovation in sales & service delivery.

The estimated salary for this position is $150,000 - $220,000 per year, depending on experience and qualifications.



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