Director of Guest Sales and Service Operations
1 week ago
Hurtigruten Group is seeking a Director of Guest Sales and Service Operations to lead our Global Guest Excellence Centre. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive global strategy for operational support to guest sales and services.
This strategic role requires a deep understanding of global markets and cultural sensitivities in guest service, as well as excellent coaching and leadership skills to inspire and motivate sales and service teams. If you are a seasoned professional with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Develop and execute a comprehensive global strategy for operational support to guest sales and services that aligns with the company's vision and goals.
- Design and establish Support Operations function within the GX Center, focusing on operational efficiency, guest feedback integration, and service excellence.
- Collaborate with Senior Management to establish key performance indicators (KPIs) to measure the success of guest services initiatives and sales programs.
- 5+ years of experience in a similar role, preferably in the travel or hospitality sector.
- Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Proven track record of driving change and innovation in sales & service delivery.
The estimated salary for this position is $150,000 - $220,000 per year, depending on experience and qualifications.
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