Global Guest Excellence Director
1 week ago
We are seeking a seasoned professional to lead our Global Guest Excellence Center, driving operational excellence and delivering exceptional guest experiences across multiple markets. This strategic role will oversee the development and implementation of supporting operations, ensuring seamless and outstanding experiences for our guests.
Key Responsibilities- Strategic Leadership: Develop and execute a comprehensive global strategy that aligns with our vision and goals, focusing on operational support for guest sales and services.
- Sales & Service Optimisation: Design and establish a Support Operations function within the GX Center, prioritising operational efficiency, guest feedback integration, and service excellence.
- Guest Experience Enhancement: Utilise guest feedback, data, and market research to identify areas for improvement in guest services and sales, developing and implementing training programs for staff to enhance service delivery and guest interaction.
This is an exciting opportunity for an experienced leader who has consistently employed a guest-centric, agile process mindset, empowering teams to deliver exceptional guest experiences while improving processes and systems. You should have a strong understanding of global markets and cultural sensitivities in guest service, excellent coaching skills for performance management, and a proven ability to drive change and innovation in sales and service delivery.
Salary: $120,000 - $180,000 per annum, depending on location and experience.
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Global Guest Experience Director
2 weeks ago
London, Greater London, United Kingdom Hurtigruten Group Full timeJob TitleGlobal Guest Experience DirectorAbout the RoleWe are seeking an experienced and dynamic professional to lead and optimize operational excellence across our Global Guest Excellence Center. This is an exciting opportunity to have a significant impact on our Guest Booking and Servicing experience for both direct guests and indirect guests through our...
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Guest Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Guest Experience Full time**About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...
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Director of Guest Sales and Service Operations
2 weeks ago
London, Greater London, United Kingdom Hurtigruten Group Full timeJob OverviewHurtigruten Group is seeking a Director of Guest Sales and Service Operations to lead our Global Guest Excellence Centre. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive global strategy for operational support to guest sales and services.This strategic role requires a deep understanding...
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Global Sales Director
2 weeks ago
London, Greater London, United Kingdom DSJ Global Full time**Job Overview**At DSJ Global, we are seeking an exceptional Global Sales Director to lead our field sales team. This is a unique opportunity to shape the future of our sales operations and contribute to the continued success of our company.This role involves strategic collaboration with senior leadership to develop and execute sales initiatives that align...
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Director of Global Support Operations
2 weeks ago
London, Greater London, United Kingdom Hurtigruten Group Full timeJob SummaryThe Hurtigruten Group seeks a highly skilled and experienced Director of Global Support Operations to lead our Global Guest Excellence Center. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive global strategy that drives operational excellence and delivers exceptional guest experiences...
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Guest Service Director
3 weeks ago
London, Greater London, United Kingdom German Doner Kebab Full timeJob Title: Guest Service DirectorWe are seeking an experienced Guest Service Director to lead our front-of-house team in delivering exceptional guest experiences. As a key member of our management team, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest leaves with a positive impression of our restaurant.About the...
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Director of Global Human Resources
2 weeks ago
London, Greater London, United Kingdom CLA Global Full timeJob Title: Director of Global Human ResourcesJob Overview:We are seeking an experienced Director of Global Human Resources to join our team at CLA Global. As a key member of our leadership team, you will play a crucial role in shaping our people and culture strategy.Your primary responsibility will be to develop and implement a comprehensive human resources...
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Guest Experience Director
1 week ago
London, Greater London, United Kingdom COREcruitment Ltd Full timeGuest Experience DirectorWe seek an accomplished Guest Experience Director to spearhead catering operations and drive exceptional guest experiences at a multi-faceted venue in London.About the Position:Lead a team in delivering outstanding service across multiple concessions, fostering a culture of excellence.Oversee day-to-day operations, ensuring...
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IT Director for London Portfolio
2 weeks ago
London, Greater London, United Kingdom Director File Full timeJob OverviewOur client's technology risk assurance team is growing, providing a unique opportunity for an individual to join the team at Director level.This global firm seeks a seasoned leader to oversee the delivery of high-quality IT Audit requirements for their London portfolio of External Audits in the financial services sector.This position offers a...
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Guest Experience Director
4 days ago
London, Greater London, United Kingdom Firmdale Full timeFirmdale Hotels is looking for a Guest Experience Director to join our team at our prestigious Haymarket Hotel. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and ensuring that all guests receive personalized and attentive service.About the Role:The successful candidate will have a strong...
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Director of Guest Experience
2 weeks ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full timeJob Description:We are seeking a highly skilled Director of Guest Experience to join our team at The Carlton Tower - Reception.About the Role:The successful candidate will be responsible for crafting distinctive guest experiences, managing hotel operations, and leading the Guest Services Team. This is an excellent opportunity to leverage your expertise in...
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Director of Guest Services
2 weeks ago
London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full timeMelia Hotels International S.A. (Meliá) offers a unique opportunity for a motivated individual to join our team as a Director of Guest Services.Job SummaryThis role is responsible for overseeing the entire guest services operation, ensuring seamless interactions between guests and hotel staff.Customer Service: Provide exceptional service, resolve guest...
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Operational Excellence Director
2 weeks ago
London, Greater London, United Kingdom Delve Search - Global Search Consultants Full time**Job Title:** Operational Excellence Director**Location:** Northampton, East Midlands, United Kingdom**Estimated Salary:** £90,000 - £130,000 per annumWe are seeking an Operational Excellence Director to join our team at Delve Search - Global Search Consultants. As a seasoned professional with a background in the semiconductor industry, you will be...
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Global O2C Project Director
2 weeks ago
London, Greater London, United Kingdom RED Global Full timeJob Overview:RED Global is currently recruiting for a Global O2C Project Director to lead and manage SAP (O2C) implementation projects across international locations.Responsibilities:Lead and manage cross-functional teams, ensuring successful project delivery and client satisfaction.Develop and implement effective project management plans, including...
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Guest Experience Director
1 month ago
London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full timeAre you a seasoned hospitality professional looking for a new challenge?We are seeking an experienced Guest Experience Director to join our team at Taste Hospitality Recruitment Limited.The successful candidate will have a proven track record in guest services management and be passionate about delivering exceptional service in a luxury hotel setting.The...
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Guest Experience Director
2 weeks ago
London, Greater London, United Kingdom Royal Caribbean Group Full timeAbout the RoleThe Guest Experience Director is responsible for establishing and driving a positive working environment that focuses on operational goals, training, leadership development, and recognizing overall team performance.Leading by example and from the front of the house, this role is the ship's advocate for delivering outstanding service to guests...
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Director of Global Engineering Excellence
2 weeks ago
London, Greater London, United Kingdom Tbwa ChiatDay Inc Full timeAbout the RoleThis senior director position plays a critical role in shaping the future of our engineering organization. As a leader, you will be responsible for championing a vision that aligns with Sony's growth strategy and enables the development of engaging entertainment experiences. Your key areas of responsibility will include building and operating...
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Global Guest Experience Manager
3 days ago
London, Greater London, United Kingdom Meliá Hotels International Full timeJob SummaryWe are looking for a skilled Global Guest Experience Manager to lead our team at ME by Meliá.The successful candidate will have exceptional communication skills in English and additional Spanish proficiency.Key ResponsibilitiesDeliver outstanding guest experiences, addressing requests and resolving issues promptly.Develop and implement efficient...
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Global Brand Director
1 week ago
London, Greater London, United Kingdom Nurture Talent Full timeNurture Talent OverviewWe are a global leader committed to quality, sustainability, and excellence, seeking an exceptional Global Brand Director - Marketing Excellence to join our dynamic leadership team.Job DescriptionIn this high-profile role, you will be responsible for leading the strategic direction of our marketing function, aligning with global...
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Guest Services Director
7 days ago
London, Greater London, United Kingdom Staycity Group Full timeWe are seeking a highly motivated Guest Services Director to lead our front desk team at Wilde Paddington Aparthotel. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing employee performance, and ensuring seamless day-to-day operations.The ideal candidate will have a proven track record of...