Global Guest Experience Manager

5 days ago


London, Greater London, United Kingdom Meliá Hotels International Full time
Job Summary

We are looking for a skilled Global Guest Experience Manager to lead our team at ME by Meliá.

The successful candidate will have exceptional communication skills in English and additional Spanish proficiency.

Key Responsibilities
  • Deliver outstanding guest experiences, addressing requests and resolving issues promptly.
  • Develop and implement efficient complaint resolution procedures, ensuring timely responses.
  • Collaborate with the Guest Service Line team to optimize operational processes, enhancing customer satisfaction.
  • Support the Guest Experience Manager in administrative tasks, including payroll management and HR coordination.


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