Guest Experience Manager
2 weeks ago
The Guest Experience Manager will play a crucial role in ensuring that every guest has a memorable stay at the Four Points Express by Sheraton London Euston. This involves:
- Providing exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.
- Working closely with the Reception Manager and other members of the hotel team to maintain the highest level of service.
- Ensuring accurate records and reports are maintained, as required.
We offer a competitive salary of £23,000 - £28,000 per annum, depending on experience, plus a range of benefits, including:
- Development opportunities through our Leadership Development Programmes.
- A fun and supportive work environment.
- Discounts on food and beverage, including in-room dining at participating hotels worldwide.
- Uniform provided.
- Employee Assistance Programme.
- 28 holiday days (pro rata for part-time).
- Automatic Enrolment into a workplace pension scheme.
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