Guest Experience Manager
3 days ago
Location: London Liverpool St
Salary: £40,000 - £55,000 per annum
Ryder Reid Legal seeks an experienced Guest Experience Manager to lead the front-of-house operations team. This senior role involves driving exceptional client experiences by coordinating meeting rooms, visitor management, and office services.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail. Key responsibilities include:
- Team Leadership: Supervise and mentor junior staff members to deliver exceptional client service.
- Service Standardization: Develop and implement best practices for meeting room management, visitor arrival processing, and office services coordination.
- Troubleshooting: Proactively identify and resolve technical issues, escalating as necessary.
- Continuous Improvement: Collaborate with the team to streamline processes, improve efficiency, and enhance the overall guest experience.
Qualifications:
- Proven leadership experience in a customer-facing role.
- Excellent communication, organizational, and problem-solving skills.
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