Guest Services Operations Lead
15 hours ago
We are seeking a Guest Services Operations Lead to join our team at Amplify Guest Services. In this role, you will be responsible for providing structured leadership and direction to create a high-performing team.
The successful candidate will have experience in managing client relationships, reporting, and overseeing reception, switchboard, reservations, and events. A strong understanding of customer service principles and the ability to drive innovation and performance is essential.
Salary: £34,000 - £36,000 per annum. Benefits include 25 days holiday, access to our Wellbeing Platform, and enhanced parental leave.
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Guest Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Guest Experience Full time**About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...
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Guest Services Team Lead
3 weeks ago
London, Greater London, United Kingdom Aimbridge Full timeWelcome to Aimbridge Hospitality EMEA, where we're passionate about connecting great people to great experiences in exciting destinations. As a Guest Services Team Lead, you'll play a crucial role in ensuring that guests have a first-class enjoyable and comfortable stay.CompensationThe estimated annual salary for this position is $52,000, based on experience...
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Operations and Guest Experience Lead
2 weeks ago
London, Greater London, United Kingdom COREcruitment Ltd Full timeOperations and Guest Experience Lead Job OpportunityWe are seeking an experienced Operations and Guest Experience Lead to join our luxury hospitality business in London. The ideal candidate will have a minimum of 2 years experience in hotel operations at line manager level or higher, with knowledge of high standards and attention to detail.The salary for...
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Guest Services Team Lead
3 weeks ago
London, Greater London, United Kingdom Marriott International Full timeAbout the RoleWe are looking for a skilled Guest Services Team Lead to join our team at London Marriott Hotel Regents Park. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.**Responsibilities:**Oversee guest check-ins, including room assignments and key activations, while...
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Director of Guest Sales and Service Operations
2 weeks ago
London, Greater London, United Kingdom Hurtigruten Group Full timeJob OverviewHurtigruten Group is seeking a Director of Guest Sales and Service Operations to lead our Global Guest Excellence Centre. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive global strategy for operational support to guest sales and services.This strategic role requires a deep understanding...
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Telephone Operations Agent
3 weeks ago
London, Greater London, United Kingdom Guest Experience Full time**Job Title:**We are seeking a skilled Guest Service Line Agent to join our team in providing exceptional customer service through our telephone operations. As a key member of our Guest Experience department, you will be responsible for handling guest requests, resolving issues, and promoting hotel services and products to drive revenue growth.Salary...
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Customer Service Representative
2 weeks ago
London, Greater London, United Kingdom Guest Experience Full time**Company Overview:**Meliá Hotels is a global hospitality company that offers exceptional guest experiences through its network of hotels worldwide. With a commitment to excellence, our team members are the driving force behind delivering unforgettable moments for our guests.Estimated Salary: €25,000 - €35,000 per annum, depending on location and...
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Guest Service Excellence Lead
1 month ago
London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full timeMeliá's VisionAt Meliá Hotels International, our vision is to become the world's leading hospitality company. We strive to deliver exceptional guest experiences, exceeding our guests' expectations and creating lasting memories.As a Guest Experience and Complaints Manager, you will contribute to this vision by ensuring that our guests receive personalized...
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Operations Manager for Guest Services
3 weeks ago
London, Greater London, United Kingdom The Goddard School of Avon, IN Full timeJob SummaryWe are seeking an experienced and skilled Front Desk Coordinator to join our team at The Goddard School in Avon, IN. As a key member of our guest services team, you will be responsible for providing exceptional customer service, handling front desk operations, and ensuring a seamless experience for our guests.ResponsibilitiesFront Desk Operations:...
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Senior Operations Manager
1 week ago
London, Greater London, United Kingdom S Guest Consultancy Services Ltd Full timeYour new role at S Guest Consultancy Services Ltd involves leading the operational aspects of social housing development projects. As a Senior Operations Manager, you will oversee the coordination of all project activities, ensuring timely completion and adherence to regulatory standards.Key ResponsibilitiesProject Management: Manage and coordinate all...
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Guest Services Director
1 month ago
London, Greater London, United Kingdom Principal York Full timeLead Guest Services at Principal YorkWe are recruiting a highly motivated Guest Services Director to oversee front desk operations at our hotel.The ideal candidate will have experience in leading teams and managing customer-facing operations. The annual salary for this role is £35,000, plus benefits such as an additional day's leave for birthdays and...
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Guest Service Manager
20 hours ago
London, Greater London, United Kingdom The Ned City of London Sales Full timeExceptional Guest Experience Expert WantedWe are looking for an experienced Guest Service Manager to join our team at The Ned City of London Sales. As a key member of our Guest Experience Centre, you will be responsible for delivering exceptional service to guests and members, driving bookings and revenue in all areas of The Ned.A commercial mindset is...
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Guest Services Leader
16 hours ago
London, Greater London, United Kingdom Apex Hotels Full timeAbout the RoleWe are looking for a highly motivated and experienced Guest Services Leader to join our team at Apex Hotels. As a key member of our operations team, you will be responsible for leading and managing a Guest Services Team to deliver exceptional customer service.This includes developing and implementing departmental strategies to drive customer...
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Guest Services Team Lead
3 weeks ago
London, Greater London, United Kingdom Splendid Hospitality Group Full timeJoin Our TeamWe are looking for an experienced Guest Services Team Lead to join Splendid Hospitality Group's dynamic team. This role presents an excellent opportunity to develop your leadership skills and contribute to the success of our luxury hotel.Key ResponsibilitiesThe successful candidate will be responsible for:Coaching and developing team members to...
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Guest Services Team Lead
2 weeks ago
London, Greater London, United Kingdom Staycity Group Full timeWe are currently recruiting for a Guest Services Team Lead to join our team at Staycity Group. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and support throughout their stay. This is an excellent opportunity to develop your leadership skills and contribute to the success of our...
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Director of Guest Services
3 weeks ago
London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full timeMelia Hotels International S.A. (Meliá) offers a unique opportunity for a motivated individual to join our team as a Director of Guest Services.Job SummaryThis role is responsible for overseeing the entire guest services operation, ensuring seamless interactions between guests and hotel staff.Customer Service: Provide exceptional service, resolve guest...
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Guest Services Manager
3 weeks ago
London, Greater London, United Kingdom The Ned Full time**About the Role**We are seeking a highly skilled Guest Services Manager to oversee our overnight operations and provide exceptional hospitality to our guests.Key Responsibilities:Lead a small team of front office staff in providing seamless guest experiencesDevelop and maintain relationships with guests, responding to their needs and exceeding...
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Guest Services Supervisor
4 weeks ago
London, Greater London, United Kingdom COMO The Halkin Full timeAbout the Job:We are seeking a highly motivated and experienced Guest Services Supervisor to join our Front Office team at COMO The Halkin. As a key member of the team, you will play a vital role in ensuring the smooth operation of the hotel.Key Responsibilities:Reporting to the Front Office Manager, you will be responsible for overseeing the day-to-day...
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Guest Services Director
2 weeks ago
London, Greater London, United Kingdom Staycity Group Full timeWe are seeking a highly motivated Guest Services Director to lead our front desk team at Wilde Paddington Aparthotel. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing employee performance, and ensuring seamless day-to-day operations.The ideal candidate will have a proven track record of...
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Guest Experience Lead
3 weeks ago
London, Greater London, United Kingdom Roka Restaurants Full timeRoka Restaurants is committed to delivering an exceptional dining experience for our guests. As a Guest Experience Lead, you will play a critical role in ensuring that every visit is memorable and enjoyable.This is a senior role that requires strong leadership skills, with a focus on driving business growth and improving operational efficiency. The ideal...