Guest Experience Lead
2 weeks ago
Roka Restaurants is committed to delivering an exceptional dining experience for our guests. As a Guest Experience Lead, you will play a critical role in ensuring that every visit is memorable and enjoyable.
This is a senior role that requires strong leadership skills, with a focus on driving business growth and improving operational efficiency. The ideal candidate will have previous experience in a similar position, with a proven track record in managing high-performing teams and driving results.
- Key Requirements:
- Previous experience in a senior management role
- Strong leadership and communication skills
- Ability to drive business growth and improve operational efficiency
- Proven track record in managing high-performing teams
- Passion for delivering exceptional customer service
We offer a competitive salary of £50,000 - £65,000 per annum, depending on experience, plus benefits including world-class training, long service awards, and exciting incentives.
-
Guest Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Guest Experience Full time**About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...
-
Customer Service Representative
2 weeks ago
London, Greater London, United Kingdom Guest Experience Full time**Company Overview:**Meliá Hotels is a global hospitality company that offers exceptional guest experiences through its network of hotels worldwide. With a commitment to excellence, our team members are the driving force behind delivering unforgettable moments for our guests.Estimated Salary: €25,000 - €35,000 per annum, depending on location and...
-
Telephone Operations Agent
2 weeks ago
London, Greater London, United Kingdom Guest Experience Full time**Job Title:**We are seeking a skilled Guest Service Line Agent to join our team in providing exceptional customer service through our telephone operations. As a key member of our Guest Experience department, you will be responsible for handling guest requests, resolving issues, and promoting hotel services and products to drive revenue growth.Salary...
-
Guest Experience Lead
2 weeks ago
London, Greater London, United Kingdom Holmes Hotel London Full timeGuest Experience Lead Position at Holmes Hotel LondonWe are looking for a charismatic Guest Experience Lead to join our team at Holmes Hotel London.Package Includes: Competitive salary, great benefits, and opportunities for growth and developmentIn this role, you will be responsible for creating memorable experiences for our guests, from the moment they...
-
Guest Experience Lead
1 week ago
London, Greater London, United Kingdom Imperial London Hotels Full timeAbout the JobImperial London Hotels is recruiting a Guest Experience Lead to oversee front desk operations and deliver exceptional customer service.As a seasoned hospitality professional, you will lead by example, motivating a team of front desk staff to consistently exceed guest expectations.You will be responsible for:Implementing quality control measures...
-
Guest Experience Lead
3 weeks ago
London, Greater London, United Kingdom Nobu Hotel London Portman Square Full timeJob Description:The Front Office Night Manager will be responsible for overseeing the daily operations of the front desk and guest services teams, ensuring seamless and exceptional guest experiences. This includes managing, training, and mentoring front office colleagues, conducting performance evaluations, and identifying opportunities for professional...
-
Team Lead
3 days ago
London, Greater London, United Kingdom A&W | AWGTA Full timeAbout the RoleThis Senior Customer Service Representative role is a fantastic opportunity to excel in a dynamic and fun leadership team at A&W. As a Team Lead, you will be responsible for delighting guests with friendly and caring customer service that represents the A&W brand.Responsibilities:Delivering Exceptional Guest Experiences: Focus on providing...
-
Operations and Guest Experience Lead
1 week ago
London, Greater London, United Kingdom COREcruitment Ltd Full timeOperations and Guest Experience Lead Job OpportunityWe are seeking an experienced Operations and Guest Experience Lead to join our luxury hospitality business in London. The ideal candidate will have a minimum of 2 years experience in hotel operations at line manager level or higher, with knowledge of high standards and attention to detail.The salary for...
-
Team Lead
2 weeks ago
London, Greater London, United Kingdom AccorHotel Full timeAre you passionate about delivering exceptional guest experiences? Do you have a strong track record of leading high-performing teams? If so, we want to hear from you!About the RoleAs our next Hotel Team Leader, you will be responsible for managing the Front of House and Food and Beverage Team.You will develop and implement strategies to improve guest...
-
High-End Guest Experience Lead
1 month ago
London, Greater London, United Kingdom COREcruitment Full timeRole Overview:COREcruitment's Members club in Mayfair is looking for an experienced High-End Guest Experience Lead to join our team as a Luxury Reception Manager. In this role, you will be responsible for leading a team in delivering exceptional customer service, managing guest requests, and maintaining luxury brand standards. Your goal will be to provide an...
-
Guest Experience Leader
4 days ago
London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full timeLead Guest Experience TeamWe're looking for a skilled Guest Experience Leader to join our team at Hyatt Regency London - The Churchill.Key Responsibilities:To lead the guest experience team in delivering exceptional service and creating memorable experiences for our guests.To develop and implement strategies to improve guest satisfaction and loyalty.To work...
-
Guest Experience Manager
1 month ago
London, Greater London, United Kingdom Hilton Worldwide, Inc. Full timeJob OverviewWe are seeking a highly motivated and experienced Guest Experience Manager to join our team at Conrad London St James.This is an excellent opportunity for a professional with a passion for delivering exceptional guest experiences in a 5-star luxury environment.Key ResponsibilitiesLead the daily operations of the Guest Relations & Duty Manager...
-
Director of Guest Experience
2 weeks ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full timeJob Description:We are seeking a highly skilled Director of Guest Experience to join our team at The Carlton Tower - Reception.About the Role:The successful candidate will be responsible for crafting distinctive guest experiences, managing hotel operations, and leading the Guest Services Team. This is an excellent opportunity to leverage your expertise in...
-
Guest Experience Strategist
2 weeks ago
London, Greater London, United Kingdom Hurtigruten Group Full timeRole OverviewWe are seeking a seasoned professional to lead our Global Guest Excellence Center, driving operational excellence and delivering exceptional guest experiences across multiple markets. This strategic role will oversee the development and implementation of supporting operations, ensuring seamless and outstanding experiences for our guests.Key...
-
Guest Experience Director
4 days ago
London, Greater London, United Kingdom Firmdale Full timeFirmdale Hotels is looking for a Guest Experience Director to join our team at our prestigious Haymarket Hotel. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and ensuring that all guests receive personalized and attentive service.About the Role:The successful candidate will have a strong...
-
Director of Guest Experience
3 days ago
London, Greater London, United Kingdom MLS Talent Full time**Job Description**At MLS Talent, we are seeking a highly skilled Director of Guest Experience to lead our team in delivering exceptional guest experiences at high-profile sports events across Europe, the Middle East, and Americas.The ideal candidate will have a strong background in hospitality, customer service, and event management, with a proven track...
-
Guest Experience Supporter
1 month ago
London, Greater London, United Kingdom WGC Ltd. Full timeWelcome to WGC Ltd.! We are a leading outsourced hotel services company serving over 24 million customers annually. As a Guest Experience Supporter, you will play a vital role in delivering exceptional guest experiences and contributing to our continued success.You will work in a fast-paced environment, supported by a dedicated team, and enjoy a competitive...
-
Guest Experience Director
2 weeks ago
London, Greater London, United Kingdom Nobu Hotel London Shoreditch Full timeWe are seeking a highly skilled Duty Manager to join our team at Nobu Hotel London Shoreditch. As a member of our Front Office team, you will play a key role in delivering exceptional guest experiences and contributing to the success of our hotel.The estimated salary for this role is £58,000 - £68,000 per annum, depending on experience. We offer a range of...
-
Guest Experience Manager
2 weeks ago
London, Greater London, United Kingdom AccorHotel Full timeGuest Experience ManagerAbout the Position:AccorHotel is looking for a skilled Guest Experience Manager to join our team. The successful candidate will be responsible for delivering exceptional guest experiences through leading our housekeeping team.Key Responsibilities:- Develop and implement strategies to maintain brand standards in guest room cleaning and...
-
Guest Experience Manager
2 weeks ago
London, Greater London, United Kingdom AccorHotel Full timeAbout the RoleWe are seeking an experienced and dedicated Guest Experience Manager to join our team at AccorHotel.In this key position, you will be responsible for leading and inspiring the reception team to deliver exceptional guest experiences that exceed expectations.