Guest Services Trainer
1 week ago
Location: UK or Dublin
Position: Guest service Trainer
Job type: Full time, permanent
Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.
Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.
We're on the lookout for a dedicated and knowledgeable Guest Service Trainer to join Staycity Group based in London or Dublin (travelling regularly to our other properties across Europe). This role will look after our brand, Staycity; - established 20 years ago in Dublin and made up of 26 Aparthotels across 5 countries.
This is a pivotal and newly created role within our People team, reporting into our Head of People Experience- Properties. As Guest Service Trainer for Staycity, you will lead the design and rollout of best-in-class training programs; - oriented around empowering our teams to deliver an exceptional guest experience for each, and every guest that stays or dines at Staycity. You will support us in developing and implementing a range of training programs across our Operations teams- whether supporting our F&B, Housekeeping and Front Office teams to exceed our guest expectations. If you're a dynamic Trainer who thrives in an ever-changing and fast-moving environment, take your next steps and join our growing team.
Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured, we celebrate that too:
• Paid Maternity, Surrogacy, Adoptive & Paternity leave
• Pension scheme
• 25 days annual leave & 2 volunteer days
• Annual bonus
• Support for you and your family when you need it with our Employee Assistance Program
• Team rates: From €25 per night - Overnight stays for you, and your family and friends
What you'll do :
• Work closely with our Head of People Experience, and L&D Manager, to develop training materials focussed on delivering an exceptional guest experience
• Collaborate across teams: work closely with various Staycity departments to understand their training needs and align learning programs with the brand's goals.
• Develop brand specific learning content: create compelling learning resources custom-tailored for Staycity
• Deliver dynamic training programs: conduct training sessions at Staycity, in formats such as workshops, webinars, and in-person sessions
• Partner, where needed, with best-in-class external training providers- collaborating with them to ensure brand-specific and carefully curated content is delivered to our Operations teams
• Support our Head of F&B with the rollout of F&B specific training programs which align with our reimagined F&B offer across our properties
• Work alongside the Operations teams to roll out training programs- identifying training capability within our Operations teams and supporting them to deliver relevant training for their teams where applicable
• Evaluate learning tools effectiveness: continuously assess the effectiveness of any training programs through feedback and metrics, contributing to data-driven decision-making for performance improvement.
Ideally you will have…
• 3+ years of hands-on experience in a Learning and Development role, in a guest or customer service focussed hospitality environment
• Proven track record of delivering impactful training across diverse formats and populations
• Experience working across European geographies (this is preferable but not essential)
• Experience in delivering tailored training programs and learning materials to meet the unique needs of employee groups
• Demonstrates strong communication and facilitation skills, creating engaging sessions that resonate with our teams.
• Skilled at adapting training sessions to cater to unique populations across our organisation
• Strong collaboration with teams across the organisation, fostering a culture of continuous learning and growth
If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.
Start your Staycity Group journey today Take the leap and click "apply" now
AMRT1_UKCT
-
Guest Services Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob Title: Guest Services AmbassadorRapport Guest Services is seeking a highly skilled and experienced Guest Services Ambassador to join our team.
-
Corporate Guest Services Ambassador
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryAt Rapport Guest Services, we are seeking a motivated and customer-focused Corporate Receptionist to join our team.Key ResponsibilitiesProvide exceptional guest management services, ensuring seamless check-in and check-out processes for employees and guests.Take ownership of the reception areas, maintaining high standards of cleanliness and...
-
Guest Services Agent
1 month ago
City of London, Central London, United Kingdom Montcalm Royal London House Full timeAbout Montcalm CollectionUnited by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story.The hotels in the collection include a historic...
-
Rapport Guest Services: Executive Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest ServicesWe are seeking a highly skilled and experienced Corporate Receptionist to join our team at Rapport Guest Services. This is an exciting opportunity for someone who is passionate about delivering exceptional guest service and has a proven track record in providing seamless and personal experiences.Job Summary:The successful...
-
Mobile Guest Services Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewWe are seeking a highly skilled and experienced Corporate Mobile Receptionist to join our dynamic team at Rapport Guest Services. This is an exciting opportunity for a motivated and customer-focused individual to provide exceptional support across various business functions, including reception, switchboard, concierge, floor coordination, lobby...
-
Corporate Guest Host
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services">We are seeking a highly skilled Corporate Receptionist to join our team at Rapport Guest Services.The ideal candidate will have 1-2 years of experience in a receptionist role, an outgoing personality with a creative mindset, and excellent interpersonal skills.As a Corporate Receptionist, you will be the main point of contact for...
-
Rapport Guest Services Front Desk Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest ServicesWe are a leading provider of exceptional guest experiences in the corporate environment.Job SummaryThis is an exciting opportunity for a highly motivated and customer-focused individual to join our team as a Front Desk Ambassador. The successful candidate will provide unparalleled service to our clients, ensuring that every...
-
Rapport Guest Services Host
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout This RoleRapport Guest Services is seeking a highly organized and communicative Host to join our team. As the face of our company, you will be responsible for providing exceptional service to clients and customers, ensuring a seamless experience from arrival to departure.Key Responsibilities- Greet and welcome clients and customers- Coordinate meetings...
-
Guest Services Team Leader
1 month ago
City of London, Central London, United Kingdom Portico Full timeThis unique opportunity is situated within the viewing platform on the 58th Floor of one of the most iconic buildings in LondonWe are on the lookout for a Guest Services Team Leader for a new London attraction!Working alongside the Guest Services Manager, the Guest Services Team Leader will help to oversee the ticketing system. As well as overseeing the...
-
Guest Experience Coordinator
1 week ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...
-
Ambassador of Guest Experiences
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services - Hospitality Club HostWe are seeking a highly skilled and experienced Hospitality Club Host to join our team at Rapport Guest Services. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hospitality services.Key Responsibilities:Deliver outstanding...
-
Strategic Guest Experience Manager
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full time**Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...
-
Rapport Guest Experience Coordinator
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeWe are seeking a highly skilled and professional Rapport Guest Experience Coordinator to coordinate all aspects of guest services at Rapport Guest Services.This role involves communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.The successful candidate will have experience working in...
-
Guest Experience Executive
1 week ago
City of London, Central London, United Kingdom Westin Hotels Full timeJOIN OUR FAMILY The Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi....
-
Guest Services
4 weeks ago
City of London, Central London, United Kingdom Thistle Full timeWould you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks The Role:...
-
Guest Experience Luggage Porter
1 week ago
City of London, Central London, United Kingdom artotel Hoxton Full timeGuest Experience Luggage PorterWe are recruiting for a Guest Experience Luggage Porter for one of the coolest newly opened hotels in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy...
-
Guest Service Learning Specialist
2 weeks ago
London, Greater London, United Kingdom Staycity Group Full timeAre you passionate about training and development in a fast-paced hospitality environment? We are seeking a skilled Guest Service Trainer to join our team at Staycity Group in London or Dublin.Job DescriptionWe're looking for an experienced professional with 3+ years of hands-on experience in a Learning and Development role, preferably in a guest or customer...
-
Reception Services Manager
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilitiesWe are seeking a talented Reception Supervisor to join our team at Rapport Guest Services. As a Reception Supervisor, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming atmosphere in our ground floor welcome area.Deliver outstanding service to our guests and...
-
Customer Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeKey ResponsibilitiesAs a key member of our team, the successful candidate will be responsible for delivering exceptional guest service in a fast-paced environment.Role ResponsibilitiesWelcoming guests and ensuring a seamless and personal guest journey.Acting upon all requests that guests might have in an efficient, friendly and timely manner.Providing ad-hoc...
-
Customer Service Ambassador
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest ServicesRapport Guest Services is a dynamic and customer-focused organization seeking a skilled Customer Service Ambassador to join our team.