Guest Relations Team Leader

7 days ago


London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full time

About the Role:

We are seeking a highly skilled Guest Relations Team Leader to join our team at Hyatt Regency London - The Churchill. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities:

  • Create moments of delight for our guests and wow them during the entirety of their stay
  • Ensure the maximization of guest satisfaction
  • Ensure that information regarding VIPs are properly distributed throughout the hotel
  • Anticipate guest needs and build connections throughout their stay
  • Supervise and train Hosts so that they deliver exceptional experiences for guests
  • Assist the Guest Relations Manager with the efficient and smooth running of the department

About Us:

At Hyatt Regency London - The Churchill, we pride ourselves on being a Great Place to Work Company, recognized for our commitment to diversity, equity, and inclusion. We believe that everyone's role matters, and opportunities are yours to shape. Join us as we make travel more human, connected, and sustainable.

What We Offer:

  • An estimated salary of £40,000 - £60,000 per annum, depending on experience
  • Complimentary nights at Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends
  • Free meals on duty
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Location:

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square.



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