Patient Pathway Administrator
3 weeks ago
Job summary To assist in the provision of a professional, comprehensive and effective administrative service to the Gastroenterology Secretariat.
Work as part of a team to provide secretarial and clerical support for the unit as develop and maintain a high quality service, ensuring the service is effectively and efficiently delivered to all patients and colleagues.
Main duties of the job Review and despatch of clinical, administrative and general correspondence by digital transcription.
Ensuring that clinic letters are sent out promptly to General Practitioners.
Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Ensuring investigations have been requested and tracking results with hospital notes to ensure appropriate action is carried out in a timely manner.
Proactively manage patient pathways on Electronic Patient Record (EPR) to ensure patient is on correct pathway and discharged when appropriate.
Use of Clinical Intranet for obtaining results as appropriate.
Use of EPR to search and amend patient records.
Use of EPR to check appointments booked for patients as requested.
To ensure the unit's GP advice line is being actioned and to ensure charges are correctly processed.
Assisting with organisation of weekly MDT meetings, x-ray conferences, histology meetings and/or any other meetings that need administrative support.
Efficient and sometimes urgent despatch/delivery of hospital notes as requested.
Liaising with Medical Records to return and retrieve hospital notes as required.
Oversight of booking patients via telephone and updating the required systems.
About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country.
It provides a wide range of general and specialist clinical services and is a base for medical education, training and Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description Job responsibilities Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
Maintain an efficient administration system within the office in order to achieve high quality standards in a demanding and constantly changing environment.
Work flexibly, as necessary, to cover peaks and troughs of work across the department and to cross cover other members of the team when absences comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential other duties as directed by the Admin Manager / upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.
Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
Update patient details on EPR and other Trust and departmental record systems as necessary, including updating GP and Patient addresses.
Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team.
Person Specification Education Essential GCSE English and Math (Or Equivalent) at Grade C or above Desirable Educated to degree level/NVQ level 3 or above Work Experience Essential Administration Experience Previous experience of working in an office Desirable Knowledge of RTT 18 week pathways Band 4 experience Working with OUH databases Previous secretarial experience Previous NHS Experience Person Specifications Essential Great communication skills Administrative and organisational skills High standard of spoken and written English Desirable Evidence of positive approach to working in complex environments Ability to work independently and as a member of a team Conscientious, hard working and reliable Keen to further own training and development
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