Patient Pathway Administrator

3 days ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

**JOB TITLE**: Patient Pathway Administrator

**BAND**: Band 4

**ACCOUNTABLE TO**: Service Managers

**RESPONSIBLE TO**: Head & Neck Team Leader
MAIN PURPOSE OF POST
Work with managers and clinicians to ensure that all patient are treated in line with clinical need and Referral to Treatment Targets (RTT)
Maintain the Patient Tracking List (PTL) to ensure that patients are listed for procedures as appropriate.
Ensure that the PTL is fully validated each month.
Act as the first point of contact for patients and their families awaiting procedures.

The post holder will need to have a strong administrative skill that underpins the patient journey and support clinical teams in delivering high quality patient care and make a real difference to the patient experience.

The post involves providing full secretarial and administrative support to the Consultants, their teams and patients including dealing with correspondence, telephone enquiries, managing patient pathway in line with Elective Access Policy and general office duties when required.

**We are a friendly team looking for someone who has**:

- EPR experience,
- Excellent communications and organisation skills,
- A proactive and optimistic "can do attitude",
- Ability to work effectively within the team and independently.

If your answer is YES to all the above, we look forward to hearing from you soon

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

RESPONSIBILITIES

**Waiting List Coordination**:
1. Liaise with other patient access officers and departments as appropriate to ensure that all patients have admission dates and appointments in line with waiting list policy.
2. Monitor and report any potential discrepancies or breaches, validate inpatient PTL and RTT lists and monitor patient pathway in accordance to Trust RTT rules.
3. Maintain an accurate waiting list through regular validation and updating of patient records.
4. Ensure that patients are informed of their date of their procedure or appointment and have access to all relevant supporting information.
5. Ensure that every patient follows an agreed pathway of care and identify any exceptions to the relevant clinician and/or manager.
6. Ensure that patients are dated in accordance with clinical priority and length of wait, and that Trust Policy and procedures are followed.
7. Ensure that appropriate action is taken following both patient and hospital cancellations, such that the utilisation of service capacity is maximised.

8. Ensure cancellations are appropriately scheduled in accordance with Trust Policy, and escalate as required.
9. Update the Trust patient information systems as required to ensure accuracy of patient data and maximise service capacity.
10. Liaise with all stakeholders to ensure capacity if fully utilised.
11. Maintain expertise and robust working knowledge of the Trust Patient Access Policy, attending training and contributing to pathway redesign as required.
12. Attend regular PTL meetings; ensuring that all consultants’ waiting lists are up to date and accurate; and appropriate patient information is available for analysis.

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