Patient Pathway Administrator

3 days ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

The purpose of this role is to provide high standard, efficient and comprehensive support to clinical teams within the Respiratory Medicine Service. The post holder is responsible for managing all elements of the patient pathway in line with the Trust’s Elective Access Policy. They will become familiar with different outpatient pathways and referral to treatment (RTT) status codes. The post holder is expected to work within the wider administrative team and alongside clinical staff to deliver a high standard of patient care and proactively contribute to the ongoing development and improvement of the service.

Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.

Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required.

Ensure all relevant patient information, including the referral, diagnostic results and other relevant correspondence, is available in a timely manner and filed in the patient’s medical records, liaising with other departments and healthcare organisations as required. Acknowledge the sensitive and complex nature of this information and uphold the highest standard of confidentiality at all times.

We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department.

You will be responsible for managing all elements of the patient pathway in line with the Trust’s Elective Access Policy. You will become familiar with different outpatient pathways and referral to treatment (RTT) status codes. You will work within the wider administrative team to proactively contribute to the ongoing development and improvement of the service.

We are looking for somebody with good interpersonal skills in oral and written communication, who is able to communicate in a professional manner across a range of services and professionals. Applicants should have a flexible approach to work, be able to work as part of the wider administrative team. You will be required to work independently and need to use your own initiative and should be confident using a computer.

You will develop interchangeable skills in a busy and friendly department with lots of exciting career development opportunities.
1. Maintain accurate and current filing systems and electronic databases. Ensure letters, clinical reports, diagnostic test results and other relevant correspondence are filed in the correct patient notes in a timely manner, including using the electronic patient record system (EPR).

1. Work closely with the wider administrative team and clinical staff to ensure patients are admitted within local and national access targets, expediting appointments and procedures as required. Assist the Unit Manager with managing patient tracking lists (PTL) by monitoring all elements of the patient pathway, including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within relevant Elective Access targets in a consistent and efficient manner.

1. Assist the Outpatient bookings team with processing new referrals via the GP e-Referral system (ERS), registering patients, making outpatient appointments and ensuring patient details are correct.

1. Support the Unit Manager in responding to any patient advice and liaison service queries (PALS) or formal complaints by collating background information and conducting audits as required.

**GENERAL**:
1. Work alongside other non-clinical staff to provide robust administration that underpins the delivery of a high quality outpatient service and demonstrate high levels of patient care at all times.

1. Be flexible in your approach to work, particularly being willing to cover other job roles during periods of absence or high demand and work varying hours as required to ensure that the service maintains an adequate level of cover during core hours.

1. To actively participate in and support the induction and training of new members of staff within the team, as well as the implementation and development of new systems and processes to enhance the Respiratory service

1. Attend Departmental meetings, training and your annual appraisal as required to ensure that you maintain an up-to-date working knowledge of service and trust procedure

1. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours

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