Patient Pathway Administrator
4 months ago
We are seeking to appoint a full time Patient Pathway Administrator to join our friendly team within the Psychological Medicine department based at the John Radcliffe Hospital
Knowledge of the Trust's Electronic Patient Record System (EPR) is essential.
This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated, enthusiastic and keen to join our team then we would encourage you to apply.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder will be responsible for providing a professional, comprehensive and efficient administrative service, which is effectively delivered to the Psychological Medicine Department, patients, their families and carers. Professional contacts and stakeholders. This includes taking responsibility for proactively managing the patient pathway in accordance with RTT 18 week standards and the Elective Access Policy, expediting patients where appropriate and escalating issues to the Clinical Leads and Operational Services Manager for support and resolution.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder will be responsible for providing a professional, comprehensive and efficient administrative service, which is effectively delivered to the Psychological Medicine Department, patients, their families and carers. Professional contacts and stakeholders. This includes taking responsibility for proactively managing the patient pathway in accordance with RTT 18 week standards and the Elective Access Policy, expediting patients where appropriate and escalating issues to the Clinical Leads and Operational Services Manager for support and resolution.
RESPONSIBILITIES
**ADMINISTRATION**:
To provide high quality administrative support to the Department of Neuropsychology based at the Oxford Centre for Enablement (OCE) at the Nuffield Orthopaedic Centre.
To log incoming referrals onto EPR in line with 18 week targets and the Elective Access Policy standards.
To upload referral documents to EPR and forward to clinicians for triage.
To book appointments in order of clinical priority, ensuring capacity is fully utilised and wastage is minimised.
To manage and administer outpatient clinics, ensuring that all arrangements are made in a meticulous manner as per the clinician’s instructions and to liaise with patients, clinicians and other staff involved in their care in order to ensure all arrangements are in place.
To open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items.
To use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 7 working days from the point of clinical delivery / decision.
Work closely with all staff within the OCE to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.
To maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electro
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