Patient Pathway Administrator
7 months ago
We are seeking to appoint a Patient Pathway Administrator to join our Administrative Team at the Nuffield Orthopaedic Centre.
We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the Orthopaedics department, consultants, nurses and wider clinical team.
The Patient Pathway Administrator will be responsible for providing and monitoring the administrative duties of the Orthopaedics under the Assistant Service Manager for Orthopaedics Service at the Nuffield Orthopaedic Centre. This includes providing the first point of contact for patients requiring a treatment on a 18 week Pathway. The post holder will be expected to prioritise conflicting work demands and effective working with the Orthopaedics clinical teams, Outpatient Department, the multi-disciplinary team and other internal departments to ensure continuity in achieving excellence in patient care, ensuring patient pathway is following the national guidelines and clinical priorities.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- To attend CIG meetings and action any appointment outcomes.
- To assist and take minutes at the Clinical Governance meetings.
- To liaise with other departments to arrange transfer of care
- Identify and suggest improvements that can be made within the service.
- To answer the telephone.
- To request images via the IEP system and ensure they are ready for the patients appointment.
- To ensure patients are seen within the NHS National target timeframes.
- The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in the addition to the specific risk management of clinical governance accountabilities associated with the post.
- Observe the rules, policies, procedures, and standards of Oxford University Hospitals NHS Trust together with all relevant statutory and professional obligations.
- Observe and maintain strict confidentiality of personal information relating to patients and staff
- Responsible, with management support, for their own personal development and to actively contribute to the development of colleagues
- Key relationships include Service Managers (Pre-assessment, Admissions, Theatres, Orthopaedics); Admission staff, Clinical staff: Consultants, Pre-assessment Nurses, Health Care Assistants.
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