Patient Pathway Administrator
3 days ago
Job summary We have an exciting opportunity for a full time, hours a week, Patient Pathway Administrator to join our team within Cardiology.
The post will be pivotal in supporting the Cardiac Rhythm Management (CRM) Service within the Cardiothoracic Directorate.Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.
Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.
This will be through the delivery of a comprehensive administrative service to a specialty team.
Main duties of the job Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.Use of the digital transcription system to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress.
In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent itemsMonitor urgent investigation requests to ensure they are processed appropriately.To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.
About us Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country.
It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description Job responsibilities Provide primary administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.Use OUH systems ie Dragon to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress.
In doing so, produce correspondence that is of high quality and conforms to the national target of being received within 10 working days from the point of clinical delivery / decision.Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.Support patients under the clinicians care by booking where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway.Monitor urgent investigation requests to ensure they are processed appropriately.Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments and procedures to avoid breaches.Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.Follow the Trust tracking procedure for the movement of all patient notesUpdate patient details on Trust and departmental patient record systems to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from upon queries from referrers, patients and other relevant parties in liaison with clinical staff.Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology Person Specification Experience Essential Microsoft Office/ 365 5 GCSE's A* - C/ 1-9 (or equivalent) Administration Experience Knowledge of RTT Pathways and Elective Access Policy Desirable NHS experience medical terminology Communication skills both written and verbal
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