Patient Pathway Administrator
6 months ago
We are seeking to appoint a Patient Pathway Administrator/Coordinator to join our Paediatric Cryopreservation team at Oxford Children's Hospital.
The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital.
Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given.
This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated, enthusiastic and keen to join our team then we would encourage you to apply.
**Working hours**: Monday to Friday 09:00 to 12:45
To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Designated point of contact for the consultants and clinic teams. To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure robust processes are in place to provide an excellent cohesive service to both patients and colleagues.
To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Administration Manager.
To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.
To understand the patient pathway and be responsible for managing follow up appointments and any other administration to ensure that patients are tracked effectively through their 18-week pathway.
To oversee the booking of clinic appointments for new patients through the Choose and Book directly bookable system, and liaise effectively with the Deputy Administration Manager with regards
to capacity issues.
To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic
notes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality.
To oversee the transcription of clinic letters, general correspondence, reports, etc. using the digital dictation system and ensuring that all clinic letters are checked, any errors rectified, and are printed
and despatched within identified deadlines.
To ensure that all patient referrals received into the department are dealt with according to Trust processes, efficiently and effectively in a timely manner; that all details are registered and the referral letters are scanned promptly into the patients’ electronic notes.
To regularly check future clinics, ensuring cover is agreed with the medical team, and under or overbooking issues are proactively dealt with.
To obtain the necessary diagnostic tests/hospital notes needed for clinics, as required.
To understand the complaints procedure and use initiative to resolve complaints from patients and other individuals as far as possible. Be able to understand when to escalate
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Oral & Maxillofacial team at the John Radcliffe Hospital. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University NHS Foundation Trust Full timeAdministration Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required. Use of the digital transcription system (Dictate IT) to produce clinical correspondence to inform referrers, patients and other...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe have an exciting opportunity for a full time, 37.5 hours a week, Patient Pathway Administrator to join our team within Thoracic Surgery. The post will be pivotal in supporting the Thoracic Surgery team within the Cardiothoracic Directorate. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a further Patient Pathway Administrators to join our growing admin team within the Clinical Genetics Department.Genomic Medicine is an exciting, forward thinking medical speciality. The administrative team, and Pathway Administrators in particular, are integral to the future development of the service. As we embark on a major...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a full time Patient Pathway Administrator to join our friendly team within Paediatric Rheumatology Team. The post will be based at Nuffield Orthopaedic Centre as part of Oxford University Hospital. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a full time Patient Pathway Administrator to join our friendly team within the Psychological Medicine department based at the John Radcliffe Hospital Knowledge of the Trust's Electronic Patient Record System (EPR) is essential. This position requires the demonstration of strong organisational skills and the ability to work on your...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a full time Patient Pathway Administrator to join our friendly team within the Children Psychological Medicine department based at the John Radcliffe Hospital Knowledge of the Trust's Electronic Patient Record System (EPR) is essential. This position requires the demonstration of strong organisational skills and the ability to...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administratorto join our Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom NHS Professionals Full time**Job Title**:Patient Pathway Administrator **Trust**:Oxford University Hospitals NHS Foundation Trust **Location**:John Radcliffe, OX3 9DU **Pay Rates**:£12.86 **Shift Patterns**: Monday to Friday, 8am - 4pm (37.5 hours per week) **Is business administration repetitive or boring?** It’s neither, this couldn’t be further from the truth, the NHS...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint One Full time (37.5 hours a week) Patient Pathway Administrator to join our administration team within the Cardiothoracic Directorate. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given. This position requires...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator/Coordinator to join our Paediatric Cryopreservation team at Oxford Children's Hospital. The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Sarcoma Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Community Paediatric team at Oxford Children's Hospital. The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not...
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department. You will be responsible for managing all elements of the patient pathway in line with the Trust’s Elective Access Policy....
-
Patient Pathway Administrator
5 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Dermatology as admin and clerical staff for a busy Outpatient department. You will be responsible for managing all elements of the patient pathway in line with the Trust’s Elective Access Policy....
-
Patient Pathway Administrator
2 days ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob summary We are seeking to appoint a Patient Pathway Administrator to join our Paediatric Team within Paediatric Chronic Pain & Long Covid service at Oxford Children's Hospital. The post will be based onsite at Douglas House as part of Oxford University Hospital. Remote working is not available for this post. This post is crucial to the ongoing...
-
Patient Pathway Administrator
1 month ago
Oxford, United Kingdom Oxford University Hospitals Full timeJob overview We are seeking to appoint a Patient Pathway Administrator to join our Ear, Nose and Throat Administration team at the John Radcliffe Hospital. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and...
