Technical Support Specialist

2 days ago


Chester, Cheshire, United Kingdom Proclinical Staffing Full time
About the Role

This Technical Support Specialist position requires a strong understanding of IT systems and applications, with the ability to communicate complex technical information to clients.

The successful candidate will work closely with our global team to resolve IT issues and improve overall customer satisfaction.

Key Responsibilities:

  • Provide technical support via phone, email, chat, or portal.
  • Analyze and resolve IT/application issues or escalate as needed.
  • Collaborate with the team to improve processes and increase efficiency.

Requirements:

  • Native/almost native German; additional European language is a plus.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

We offer a competitive salary of around €45,000 - €55,000 per year, depending on experience.



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