Technical Support Specialist
3 days ago
Hobson Prior, a leading life sciences recruiter, is seeking a skilled Technical Support Specialist to join its team on a 12-month rolling contract. The estimated annual salary for this position is around $60,000-$80,000 depending on experience and location.
The successful candidate will be responsible for providing technical and application support to employees globally, focusing on building strong relationships and resolving issues efficiently. Fluency in German is required, with additional languages such as Spanish, Italian, or French being a plus.
In this role, you will:
- Provide IT support via calls, chats, and emails
- Create and manage support tickets, ensuring all activities are documented
- Troubleshoot and resolve issues or escalate to higher support levels
- Research complex problems and identify trends
- Follow up on open tickets and ensure timely resolution
- Use and contribute to the knowledge base
- Provide training and act as a point of contact for team members
- Assist with quality reviews and participate in internal projects
- Occasionally perform translation reviews
To be considered for this role, you must have a basic understanding of ITIL and ITSM frameworks, previous experience working in a technical support role, and strong customer service skills. You should also be able to troubleshoot and explain technical issues clearly, have good organizational skills and ability to prioritize tasks, and be a team player with a positive attitude and willingness to learn.
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