Technical Support Specialist
2 weeks ago
The successful candidate must be fluent in German and able to work in a hybrid environment. The ideal candidate will have a basic understanding of ITIL and ITSM frameworks and previous experience working in a technical support role. They will also possess strong customer service skills, the ability to explain technical issues clearly, and good organizational skills to prioritize tasks effectively.
Key Responsibilities:
- Provide IT support via calls, chats, and emails.
- Create and manage support tickets, ensuring all activities are documented.
- Troubleshoot and resolve issues or escalate to higher support levels.
- Research complex problems and identify trends.
- Follow up on open tickets and ensure timely resolution.
- Contribute to the knowledge base and provide training to team members.
- Assist with quality reviews and participate in internal projects.
Requirements:
- Minimum of a High School Diploma or Bachelor's Degree preferred.
- Basic understanding of ITIL and ITSM frameworks.
- Previous experience working in a technical support role.
- Fluent in German; additional languages like Spanish, Italian, or French are a plus.
- Strong customer service skills and ability to explain technical issues clearly.
- Good organizational skills and ability to prioritize tasks.
- Team player with a positive attitude and willingness to learn.
- Flexibility to work rotating shifts and occasional bank holidays.
- Ability to work from the office 50% of the time and have a reliable home internet connection.
This role offers a competitive estimated salary of £35,000 - £45,000 per annum.
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