Technical Support Specialist

2 weeks ago


Chester, Cheshire, United Kingdom Hobson Prior Full time
Job Summary: Hobson Prior is seeking a skilled Technical Support Specialist to join their team on a 12-month rolling contract. This role will provide technical and application support to employees worldwide, with a focus on building strong relationships and resolving issues efficiently.

The successful candidate must be fluent in German and able to work in a hybrid environment. The ideal candidate will have a basic understanding of ITIL and ITSM frameworks and previous experience working in a technical support role. They will also possess strong customer service skills, the ability to explain technical issues clearly, and good organizational skills to prioritize tasks effectively.

Key Responsibilities:
  • Provide IT support via calls, chats, and emails.
  • Create and manage support tickets, ensuring all activities are documented.
  • Troubleshoot and resolve issues or escalate to higher support levels.
  • Research complex problems and identify trends.
  • Follow up on open tickets and ensure timely resolution.
  • Contribute to the knowledge base and provide training to team members.
  • Assist with quality reviews and participate in internal projects.

Requirements:
  • Minimum of a High School Diploma or Bachelor's Degree preferred.
  • Basic understanding of ITIL and ITSM frameworks.
  • Previous experience working in a technical support role.
  • Fluent in German; additional languages like Spanish, Italian, or French are a plus.
  • Strong customer service skills and ability to explain technical issues clearly.
  • Good organizational skills and ability to prioritize tasks.
  • Team player with a positive attitude and willingness to learn.
  • Flexibility to work rotating shifts and occasional bank holidays.
  • Ability to work from the office 50% of the time and have a reliable home internet connection.

This role offers a competitive estimated salary of £35,000 - £45,000 per annum.



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