Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently.
The successful candidate will need to be fluent in German and be able to work on a hybrid basis. Please note that to be considered for this role you must have the right to work in this location.
Key Responsibilities:
- Provide IT support via calls, chats, and emails
- Create and manage support tickets, documenting all activities
- Troubleshoot and resolve issues or escalate to higher support levels
- Research complex problems and identify trends
- Follow up on open tickets and ensure timely resolution
- Use and contribute to the knowledge base
- Provide training and act as a point of contact for team members
- Assist with quality reviews and participate in internal projects
- Occasionally perform translation reviews
Requirements:
- Minimum of a High School Diploma or Bachelor's Degree is preferred
- Basic understanding of ITIL and ITSM frameworks
- Previous experience working in a technical support role
- Fluent in German; additional languages like Spanish, Italian, or French are a plus
- Strong customer service skills
- Ability to troubleshoot and explain technical issues clearly
- Good organizational skills and ability to prioritize tasks
- Team player with a positive attitude
Compensation: The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.
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