Technical Support Specialist in Hybrid Environment

3 weeks ago


Chester, Cheshire, United Kingdom Planet Pharma Full time
About the Role:

We are looking for an experienced Technical Support Specialist to join our team at Planet Pharma. In this role, you will be responsible for providing technical and application support to employees across various global divisions.

Key Responsibilities:
  • Client Interaction: Respond to incoming calls, chats, and tickets, ensuring they are logged, redirected if necessary, and resolved while setting clear expectations during initial interactions.
  • Ticket Management: Create and document all activities in the ticketing system (ServiceNow) according to quality standards.
  • Technical Support: Troubleshoot technical and application issues or escalate to Tier 2 teams as needed.

Requirements:
  • Native German language required. Proficiency in English is essential.
  • Customer Service: Strong customer service and interpersonal skills.
  • Technical Aptitude: Proven ability to troubleshoot and research IT and application issues.

This role offers a competitive salary of $65,000 - $85,000 per annum, based on experience.

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