Technical Support Specialist

7 days ago


Chester, Cheshire, United Kingdom Canvas Reply Full time

At Canvas Reply, we're looking for an experienced Technical Support Specialist to join our team as a permanent member. This role involves providing top-notch technical support, building strong relationships with clients, and liaising with developers to ensure seamless project delivery.

Key Responsibilities
  • Establish and maintain effective working relationships with clients, responding promptly to their queries and concerns.
  • Work closely with our development team to resolve technical issues and implement efficient solutions.
  • Prioritize and manage support requests in a timely manner, ensuring minimal downtime and maximum productivity.
  • Communicate updates and progress to stakeholders, keeping them informed throughout the process.
  • Serve as the primary point of contact for internal IT-related matters, providing expert guidance and support.

We offer a competitive salary of £45,000 per annum, along with flexible working hours (8-10am to 4-6pm) and hybrid working arrangements, allowing you to work from home three to four days a week. You'll also receive commission on identified sales opportunities, device choice (iPhone or laptop: Windows or Mac), and regular training and knowledge-sharing sessions.



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