Technical Support Specialist

1 month ago


Chester, Cheshire, United Kingdom Geenen IT Systeme Full time

We are seeking a highly skilled and experienced IT Support Technician to join our team at Geenen IT Systeme. As an IT Support Technician, you will be responsible for providing exceptional technical support to our clients, ensuring their systems are running smoothly and efficiently.

">About the Role

The ideal candidate will have at least 2 years' experience in a similar position, with a proven track record of delivering excellent customer service and technical expertise. You will be comfortable communicating with external clients and representing yourself with stakeholders, building strong working relationships and resolving technical issues promptly.

Key Responsibilities
  • Provide technical support to clients via phone, email, or in-person
  • Manage and prioritize all support requests against Service Level Agreements (SLAs)
  • Liaise with developers on technical queries and provide guidance on system maintenance
  • Communicate updates directly to stakeholders and ensure seamless resolution of issues
Requirements

To be successful in this role, you will need:

  • At least 2 years' experience in a similar position
  • Strong technical skills and knowledge of IT systems
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
Benefits

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. Additionally, you will receive:

  • Flexible working hours: 8am - 6pm
  • Hybrid working arrangement: wfh 3-4 days a week
  • Commission on identified sales/opportunities
  • iPhone + Laptop of choice (Windows or Mac)
  • Training and knowledge sharing sessions across Reply specialisms


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