Customer Experience Operations Lead
16 hours ago
At KatKin, we're revolutionising cat health by transforming the lives of cats through superior nutrition. As a leading player in the pet food market, we're committed to delivering exceptional customer experiences that drive growth and satisfaction.
Job DescriptionWe're seeking an experienced Customer Experience Operations Lead to join our team. In this role, you'll be responsible for executing the vision and strategy for KatKin's end-to-end customer experience. You'll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach.
Key Responsibilities:
- Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth.
- Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs).
- Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members.
- KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals.
- Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction.
- Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction.
- Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making.
- Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team.
-
Customer Experience Operations Lead
19 hours ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeWe are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...
-
Senior Customer Experience Operations Analyst
6 hours ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeAt Akeneo, the Product Experience Company, we are seeking an exceptional Senior Customer Experience Operations Analyst to join our team. This is a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.Job DescriptionWe are looking for a skilled professional with +3 years of experience in revenue...
-
Customer Experience Operations Lead
1 week ago
London, Greater London, United Kingdom Ennismore Full timeAbout the JobWe are seeking an experienced Customer Experience Operations Lead to join our team at Ennismore. In this role, you will be responsible for delivering exceptional support to our Membership Services team, ensuring seamless delivery of services to our Members.Key Responsibilities:Develop and implement training programs for Membership Services...
-
Product Experience Lead
3 days ago
London, Greater London, United Kingdom Motability Operations Full timeRemote Customer Proposition ManagerWe're seeking an experienced Remote Customer Proposition Manager to join our team at Motability Operations, working fully remotely within the UK. As a member of our team, you'll have the flexibility to work from home up to 2 days per week.About the Role:Design and develop new customer propositions to drive business growth...
-
Customer Experience Lead
15 hours ago
London, Greater London, United Kingdom Mamas & Papas Careers Full timeAbout the JobWe are seeking a highly skilled and experienced Customer Experience Lead to join our team as a Concession Store Manager in Charlton. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer service, driving sales growth, and developing a high-performing team.The successful candidate will have a...
-
Operational Lead and Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom Virgin Active Full timeJob SummaryWe are seeking a highly motivated Operational Lead and Customer Experience Manager to join our team at Virgin Active. In this role, you will be responsible for leading multiple team members, ensuring health and safety compliance, risk management, and emergency response.Main Responsibilities:Ensure all safety and risk management tasks are compliant...
-
Customer Experience Lead
3 days ago
London, Greater London, United Kingdom Elder HQ Full timeJob DescriptionThe Customer Experience Lead will oversee end-to-end service delivery, ensuring smooth and scalable operations that meet the needs of both customers and carers on our platform. This includes managing escalations, maintaining customer health scores, and identifying opportunities for service improvement.
-
Customer Experience Lead
22 hours ago
London, Greater London, United Kingdom KAT Recruitment Full timeAbout Our ClientOur client is a well-established retail brand with over 60 stores across the UK. They seek an exceptional Restaurant Manager to elevate customer experience in their store without evening work due to standard operating hours.Job SummaryThe Restaurant Manager plays a pivotal role in delivering outstanding customer experiences across restaurants...
-
Customer Experience Lead
3 weeks ago
London, Greater London, United Kingdom The Acai Girls Full timeJob Summary:The Acai Girls Cafe seeks a highly skilled Front of House Manager to oversee daily operations, manage a team of professionals, and deliver exceptional customer service. As a key member of our team, you will be responsible for maintaining a positive and dynamic atmosphere while ensuring seamless day-to-day operations.Your key responsibilities...
-
Customer Experience Lead
3 days ago
London, Greater London, United Kingdom Crisis Full timeJob DescriptionCrisis is a national charity for people experiencing homelessness, and we are looking for a Customer Experience Lead to support our shops in achieving exceptional customer service standards. This role involves working closely with the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience, process stock, and...
-
Customer Experience Lead
3 weeks ago
London, Greater London, United Kingdom Whittard Trading Ltd Full timeAbout Our Company: Whittard Trading Ltd has been a leading luxury tea and coffee retailer since 1886. We pride ourselves on delivering exceptional customer experiences and building strong relationships with our customers and suppliers.We are currently seeking a Deputy Store Manager to join our team. In this role, you will support the Store Manager in...
-
Customer Experience Lead
4 weeks ago
London, Greater London, United Kingdom The Estée Lauder Companies Inc. Full timeIf you are an ambitious and high-performing individual looking for a challenging and rewarding career in retail, we want to hear from you! As a Customer Experience Lead with The Estée Lauder Companies Inc., you will have the opportunity to work with a leading prestige beauty brand and develop your skills in a dynamic and fast-paced environment.About the...
-
Customer Experience Lead
4 days ago
London, Greater London, United Kingdom CV-Library Full timeCareer OverviewIn this Customer Experience Lead role, you will be responsible for enhancing customer satisfaction and loyalty at KFC. Your leadership skills will enable you to drive performance improvements and maintain high-quality standards.Key ResponsibilitiesOperate the restaurant with autonomy, focusing on enhancing performance in food preparation,...
-
Customer Experience Lead
4 weeks ago
London, Greater London, United Kingdom Mountain Warehouse Ltd Full timeJob ResponsibilitiesWe're looking for a highly motivated and skilled individual to join our team as an Academy Assistant Manager. As part of our retail management team, you'll be responsible for ensuring the smooth operation of our store, managing staff, and driving sales growth. If you have excellent leadership skills and a passion for the outdoors, we...
-
Operations Lead
15 hours ago
London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full timeOperations Lead RoleA competitive salary of £55,000 - £60,000 awaits an exceptional Operations Lead to drive business growth for a leading Health and Wellness Technology Brand in the UK. Reporting directly to the founder, this dynamic position offers direct progression to Head of Operations as the team expands.This high-performing operations lead will be...
-
Customer Experience Lead
3 weeks ago
London, Greater London, United Kingdom Screwfix Direct Ltd Full timeJob DescriptionAre you an experienced retail manager looking for a new challenge? Do you have a passion for customer experience and leading high-performing teams? If so, we'd love to hear from you! As a Store Operations Manager at Screwfix Direct Ltd, you'll be responsible for driving sales growth, improving store performance, and inspiring your team to...
-
Customer Experience Lead
3 days ago
London, Greater London, United Kingdom Sportlabs Technology Full timeAbout the RoleWe are seeking an experienced Customer Operations Lead to join our dynamic team at Sportlabs Technology. As the primary point of contact for our global customer service team, you will be responsible for driving strategies to improve service excellence and foster exceptional customer experiences.The ideal candidate will possess a strong...
-
Team Lead
19 hours ago
London, Greater London, United Kingdom Five Guys Full timeAbout Us:Five Guys is a fast-growing burger restaurant chain with a passion for delivering exceptional customer experiences. Our commitment to using only the freshest ingredients and cooking to order has made us a favourite among customers.Job Description:We are seeking an ambitious and results-driven Team Lead - Customer Experience to join our team in...
-
Customer Experience Team Lead
3 weeks ago
London, Greater London, United Kingdom Wickes Full timeJob OverviewWe are looking for a Customer Experience Team Lead to join our team at Wickes. As a key member of our store operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our stores.The estimated salary for this position is £32,000 - £37,000 per annum, depending on experience.About...
-
Director of Customer Experience Operations
3 days ago
London, Greater London, United Kingdom Yoobic, Ltd. (Italy) Full timeYoobic, Ltd. (Italy) is seeking a seasoned Director of Customer Experience Operations to lead our dynamic and global Customer Support team based in London. As a critical member of our operations team, you will play a key role in ensuring exceptional customer experiences through effective management, coaching, and enabling of a team of Technical Customer...