Customer Experience Lead

19 hours ago


London, Greater London, United Kingdom Mamas & Papas Careers Full time

About the Job

We are seeking a highly skilled and experienced Customer Experience Lead to join our team as a Concession Store Manager in Charlton. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer service, driving sales growth, and developing a high-performing team.

The successful candidate will have a proven track record in managing retail teams, driving sales growth, and improving customer satisfaction. You will also have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.

Your Key Responsibilities:

  • Lead a team of 8 to deliver exceptional customer service and drive sales growth
  • Develop and implement strategies to improve customer engagement and retention
  • Collaborate with the Mamas & Papas concession team to ensure seamless execution of store operations
  • Maintain high standards of store appearance, ensuring a welcoming environment for customers

Estimated Salary: £55,000 per annum, based on industry standards and location

About Us

Mamas & Papas Careers is a leading specialist baby and nursery products retailer, operating over 100 stores across the UK and Ireland. We're passionate about providing an exceptional customer experience and offering a wide range of high-quality products.



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