Customer Experience Lead
2 weeks ago
The Customer Experience Lead will oversee end-to-end service delivery, ensuring smooth and scalable operations that meet the needs of both customers and carers on our platform. This includes managing escalations, maintaining customer health scores, and identifying opportunities for service improvement.
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Customer Experience Operations Lead
1 week ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeWe are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...
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Head of Customer Experience Lead
4 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the OpportunityWe are seeking an exceptional individual to lead our Customer Success strategy and function. As a key member of our growth engine, you will play a pivotal role in driving revenue growth and expansion. With a strong focus on customer-centricity, you will develop and execute strategies to enhance client satisfaction, retention, and...
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Guest Experience Specialist
6 days ago
London, Greater London, United Kingdom Guest Experience Full time**About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...
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Customer Experience Lead
1 month ago
London, Greater London, United Kingdom Match Digital Full timeCustomer Experience LeadWe are seeking an experienced Customer Experience Lead to join our team in London. As a key member of our cross-functional team, you will be responsible for developing and delivering exceptional customer experiences across multiple channels.The ideal candidate will have a strong background in Agile/Scrum programme management, with...
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Customer Experience Lead
1 month ago
London, Greater London, United Kingdom Match Digital Full timeWe're looking for a highly skilled Customer Experience Lead to join our team at Match Digital. As a key member of our organization, you'll play a crucial role in delivering best-in-class customer experiences across all touchpoints.About the Role:This is an exciting opportunity to work with both internal and external stakeholders to review, govern, and...
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Customer Experience Lead
1 month ago
London, Greater London, United Kingdom Accruent Full timeJob DescriptionWe are seeking a seasoned Customer Experience Lead to join our Marketing team at Accruent. As a key member of our team, you will play a critical role in developing and implementing marketing strategies that drive customer satisfaction and retention.The ideal candidate will have a minimum of 5 years of experience creating and executing customer...
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Customer Experience Lead
6 days ago
London, Greater London, United Kingdom Cisilion Full timeCisilion is seeking a Customer Experience Lead to join its Client Services team, overseeing the operation of its 24/7 service desk and senior engineering team. The successful candidate will be responsible for ensuring the delivery of exceptional customer service and technical support to clients across multiple technology stacks.The ideal candidate will have...
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London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeAt Akeneo, the Product Experience Company, we are seeking an exceptional Senior Customer Experience Operations Analyst to join our team. This is a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.Job DescriptionWe are looking for a skilled professional with +3 years of experience in revenue...
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Customer Experience Lead
6 days ago
London, Greater London, United Kingdom Northern Data Group Full timeCareer OpportunityNorthern Data Group is seeking a Customer Experience Lead to develop and maintain comprehensive customer documentation, providing a positive experience as customers transition to live services.
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Customer Experience Lead
1 week ago
London, Greater London, United Kingdom Mamas & Papas Careers Full timeAbout the JobWe are seeking a highly skilled and experienced Customer Experience Lead to join our team as a Concession Store Manager in Charlton. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer service, driving sales growth, and developing a high-performing team.The successful candidate will have a...
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Customer Experience Lead
1 week ago
London, Greater London, United Kingdom Sequel Full timeSucceeding as our Chief of Staff to the Chief Customer Officer means being a key player in driving growth and improving the customer experience.You will lead a team, develop and execute customer growth strategies, and own the customer experience.This involves expanding Beam's commercial and social footprint through leading the software customer success...
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Customer Experience Lead
2 weeks ago
London, Greater London, United Kingdom Blink - The Employee App Full timeBlink is a leading Employee App that empowers teams to work together seamlessly. As a Customer Experience Lead, you will be responsible for building and maintaining relationships with key stakeholders across our customer base in the UK, USA, and Australia.Key Responsibilities:Identify customers' needs and provide value-based business cases to promote Blink...
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Customer Experience Lead
1 week ago
London, Greater London, United Kingdom CV-Library Full timeWe are seeking a Customer Experience Lead to join our team at CV-Library. As a key member of our customer service team, you will be responsible for ensuring that all customer complaints are resolved efficiently and effectively. This requires strong problem-solving skills, with the ability to think critically and make sound judgments.The ideal candidate will...
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Customer Experience Lead
1 week ago
London, Greater London, United Kingdom Mainstay Full timeAbout Our CompanyMainstay is one of the fastest-growing sales and lettings agency groups in the UK, offering a wide range of services including sales, rentals, and property management.Job Title: Customer Experience LeadWe are looking for an experienced Customer Experience Lead to join our team. As a key member of our Customer Success team, you will be...
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Customer Experience Lead
6 days ago
London, Greater London, United Kingdom Sequel Full timeSequel is a pioneering social impact tech startup that's changing lives through innovative technology solutions. We're seeking an exceptional individual to fill the role of Customer Experience Lead, responsible for developing and executing customer growth strategies, leading a team, and owning the customer experience.This is an exciting opportunity to make a...
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Customer Experience Lead
4 days ago
London, Greater London, United Kingdom Neulinx Full timeJob Overview:We are seeking a talented Customer Experience Lead to join our fast-growing Proptech company. As a key member of our team, you will be responsible for building strong client relationships and driving success. The ideal candidate will have at least two years of experience in SaaS, Proptech, or closely related industries.About the Role:As a...
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Customer Experience Lead
2 weeks ago
London, Greater London, United Kingdom Crisis Full timeJob DescriptionCrisis is a national charity for people experiencing homelessness, and we are looking for a Customer Experience Lead to support our shops in achieving exceptional customer service standards. This role involves working closely with the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience, process stock, and...
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Customer Experience Lead
4 days ago
London, Greater London, United Kingdom Redway HR Full timeRedway HR is currently seeking a Customer Experience Lead to join our Visitor Engagement team at St Paul's Cathedral.The estimated salary for this role is approximately £34,617 per annum, plus a range of benefits.In this position, you will be responsible for leading a team of Visitor Experience Assistants and ensuring that visitors receive a warm welcome...
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Customer Experience Lead
1 week ago
London, Greater London, United Kingdom Merje Careers Full timeCandidate ProfileWe're seeking a Customer Experience Lead to join our team at MERJE. As a seasoned professional in the consumer finance sector, you'll be responsible for designing and delivering exceptional customer experiences.Requirements:Proven experience in customer journey design and deliveryStrong understanding of innovative technologies, including...
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Customer Experience Lead
2 weeks ago
London, Greater London, United Kingdom Lufthansa Group Full timeWe are seeking a Customer Experience Lead to join our team at the Lufthansa Group. In this role, you will be responsible for fostering quality awareness and high service attitude among staff members, ensuring exceptional customer experiences throughout the station.ResponsibilitiesDevelop relationships with premium customers and facilitate recognition of top...