Director of Customer Experience Operations
3 days ago
Yoobic, Ltd. (Italy) is seeking a seasoned Director of Customer Experience Operations to lead our dynamic and global Customer Support team based in London. As a critical member of our operations team, you will play a key role in ensuring exceptional customer experiences through effective management, coaching, and enabling of a team of Technical Customer Support Specialists.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Leading and managing the Support Team: providing leadership, coaching, and professional development for the Customer Support team, overseeing daily operations, including workload management, ticket prioritization, and ensuring SLAs are met or exceeded.
- Driving Customer Retention and Satisfaction: acting as the customer advocate, ensuring support processes prioritize a seamless and exceptional customer experience, monitoring team performance through metrics, reporting, and feedback to drive continuous improvement.
- Collaboration Across Teams: working closely with Product, QA, Customer Success, and Customer Implementation teams to ensure swift resolution of technical issues.
- Mentorship and Development: leading onboarding, training, and upskilling initiatives for Customer Support team members.
A strong customer-first mindset, technical acumen, and experience implementing and managing ticketing systems such as Jira or Zendesk are required. Strong English language skills are necessary, and French would be a plus. The estimated salary for this role is £75,000 - £95,000 per annum, depending on experience.
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Director of HR Operations
24 hours ago
London, Greater London, United Kingdom Director File Full timeJob DescriptionDaily work as a Director of HR Operations involves leading the development and implementation of people and culture strategies, managing a high-performing team, and collaborating with cross-functional teams to achieve business objectives.The salary for this role is projected to be around $95,000 - $130,000 per year, contingent on factors like...
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Customer Experience Operations Lead
19 hours ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeWe are excited to offer a challenging and rewarding opportunity for a Senior Customer Experience Operations Analyst at Akeneo, the Product Experience Company. As a key member of our team, you will play a vital role in shaping the future of our Customer Success and Professional Services teams.Job OverviewThis position requires a skilled professional with +3...
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Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom CH&Co Catering Limited Full timeJob Title: Customer Experience DirectorCompany Description:Gather & Gather is a leading provider of workplace catering services in the UK and Ireland. Our mission is to deliver exceptional customer experiences through our high-quality food, coffee, and friendly service.Job Summary:We are seeking an experienced Customer Experience Director to lead our...
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Customer Experience Director
3 days ago
London, Greater London, United Kingdom BRAMAH HR LTD Full timeRole Overview:The Customer Experience Director will be responsible for leading the delivery of exceptional customer experiences across our venues. As a key member of our leadership team, you will oversee the operational success of the venue and inspire a dedicated team to deliver outstanding results. Responsibilities:- Develop and implement customer...
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Customer Experience Director
23 hours ago
London, Greater London, United Kingdom Moss Full timeAbout This Opportunity:We're looking for a Customer Experience Director to join our team. As a key member of our store leadership, you will be responsible for delivering exceptional customer experiences and driving store performance.Role Overview:This role requires a seasoned professional with a proven track record in business development and people skills....
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Customer Experience Director
5 hours ago
London, Greater London, United Kingdom River Island Full timeRiver Island is looking for a skilled Customer Experience Director to lead our Service & People Team in Bluewater.The estimated salary for this role is £48,000 - £58,000 per annum.Your key objective will be to enhance the customer experience by building a high-performing team that delivers outstanding customer service.Your responsibilities will...
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Customer Experience Director
3 days ago
London, Greater London, United Kingdom GetAgent Limited Full timeEstate Agency Customer Service ManagerWe are seeking a seasoned Estate Agency Customer Service Manager to join our dynamic team in London. As a leader with a proven track record in customer service and/or sales, you will inspire and motivate your team to deliver exceptional experiences for our clients.About the JobThe successful candidate will be responsible...
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Customer Experience Director
4 weeks ago
London, Greater London, United Kingdom Crane Venture Partners Full timeAbout the RoleGigs is looking for a seasoned Customer Experience Director to own and further develop our customer support function. As a key member of our product team, you will work across subscribers, B2B customers, product, engineering, operations, and network partners to create scalable and automated processes that reduce issue rates and improve...
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Customer Experience Director
22 hours ago
London, Greater London, United Kingdom Marks & Spencer Plc Full timeAbout the RoleMarks & Spencer Plc is seeking a Customer Experience Director to join their team. As a key member of the leadership structure, you will be responsible for delivering exceptional customer experiences across all touchpoints.The successful candidate will have a strong background in customer experience, with experience in developing and...
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Senior Customer Experience Operations Analyst
7 hours ago
London, Greater London, United Kingdom Akeneo: The Product Experience Company Full timeAt Akeneo, the Product Experience Company, we are seeking an exceptional Senior Customer Experience Operations Analyst to join our team. This is a pivotal role in enhancing the efficiency and effectiveness of our Customer Success and Professional Services teams.Job DescriptionWe are looking for a skilled professional with +3 years of experience in revenue...
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Director of Customer Experience
15 hours ago
London, Greater London, United Kingdom The Feel Good Group Re:nu Full timeJob DescriptionWe are seeking an experienced Director of Customer Experience to join our team in Charlton Riverside, Greenwich, London.The successful candidate will be responsible for delivering exceptional operational standards, customer engagement, and sales targets.Key ResponsibilitiesCustomer Satisfaction: Drive customer satisfaction by delivering a...
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Customer Experience Director
3 days ago
London, Greater London, United Kingdom River Island Full timeAbout the PositionWe are seeking a talented Customer Experience Director to join our team at River Island. As a key member of our retail team, you will be responsible for delivering exceptional customer service and leading by example in visual execution, sales, and operational standards.Key Behaviours/Competencies:Leadership Style: Foster a culture of...
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Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom Halfords Group PLC Full timeCustomer Experience Leader OpportunityWe are seeking a highly motivated and experienced Customer Experience Director to join our team in Somerset.As a Customer Experience Director, you will be responsible for leading and supporting your team to deliver exceptional customer experiences across the Halfords group.You will work closely with colleagues in the...
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Customer Experience Marketing Director
4 weeks ago
London, Greater London, United Kingdom The School of Life Full timeThe School of Life is embarking on an exciting phase of growth, and we are seeking a highly skilled Customer Experience Marketing Director to join our team. This pivotal role will oversee the development and implementation of our customer-centric marketing strategy, ensuring a seamless user journey that maximises touchpoints across our content and...
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Operations Director
3 weeks ago
London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full timeHarmonic Operations | Scaling Health & Wellness Technology BrandA rapidly growing Health and Wellness Technology Brand is seeking an experienced Operations Director to help scale their business.The company has achieved a recent turnover of £6m and plans to reach 8 figures next year, with a growth rate of 600% in just one year. They have received backing...
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Customer Experience Director
16 hours ago
London, Greater London, United Kingdom Oliver Bonas Careers Full timeWe are seeking a Customer Experience Director to lead our Victoria store team at Oliver Bonas Careers. As a visionary leader, you will be responsible for driving sales growth, improving customer satisfaction, and developing strategies to enhance the overall shopping experience.The Customer Experience Director role is a flexible contract with a fixed number...
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Customer Experience Director
3 days ago
London, Greater London, United Kingdom Reha Team Hannover Full timeJob DescriptionWe are seeking a Customer Experience Director to join our Kingston Store team. As a Customer Experience Director, you will be responsible for leading a high-performing team and driving business success.The successful candidate will have a strong background in retail management, excellent communication skills, and the ability to motivate and...
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Customer Experience Director
2 weeks ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeJob TitleCustomer Experience DirectorAbout the CompanyENGINEERINGUK is a leading retailer that prides itself on providing exceptional customer experiences. We are committed to creating a positive and engaging shopping environment that exceeds our customers' expectations.About the RoleEstimated salary: £55,000 - £70,000 per year. As a Customer Experience...
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Customer Experience Director
2 weeks ago
London, Greater London, United Kingdom Dobbies Garden Centres Ltd Full timeDelivering Exceptional Customer ExperiencesWe are seeking a highly skilled Customer Experience Director to lead our team in delivering exceptional customer experiences across our garden centre restaurants. As a key member of our management team, you will be responsible for maintaining high operational standards, ensuring the delivery of tasty food, and...
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Customer Experience Director
15 hours ago
London, Greater London, United Kingdom GroupM Full timeJob Title: Customer Experience DirectorAbout UsWe are GroupM, a leading media investment group, committed to delivering exceptional customer experiences through innovative solutions and technologies. With a strong focus on employee development, we offer a competitive salary package, including 25 days holiday increasing with service to a maximum of 30 days,...