Customer Experience Lead

1 week ago


London, Greater London, United Kingdom Screwfix Direct Ltd Full time
Job Description
Are you an experienced retail manager looking for a new challenge? Do you have a passion for customer experience and leading high-performing teams? If so, we'd love to hear from you As a Store Operations Manager at Screwfix Direct Ltd, you'll be responsible for driving sales growth, improving store performance, and inspiring your team to deliver exceptional results. You'll work closely with our management team to develop and implement strategies that drive business success.

Key Responsibilities
- Develop and implement store strategies to drive sales growth and improve performance
- Lead and motivate your team to achieve outstanding results
- Manage store operations, including budgeting, forecasting, and reporting

Requirements
- 3+ years' experience in retail management or a related field
- Proven track record of driving sales growth and improving store performance
- Excellent leadership and communication skills

What We Offer
- Competitive salary £45,000 - £55,000 per annum, depending on experience
- 28 days annual leave (increasing to 33 days with length of service)
- 20% discount at Screwfix and B&Q
- Annual bonus scheme
- Award-winning pension
- Discounted healthcare and life cover
- Share Save Scheme
- Excellent training and development opportunities

About Us
We're committed to sustainability and supporting customers in making sustainable choices. Our company culture values equality, diversity, and inclusion, and we strive to create a positive work environment that promotes well-being and job satisfaction.

How to Apply
If you're a motivated and experienced retail professional looking for a new challenge, please submit your application. We look forward to hearing from you

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