Product Experience Lead

10 hours ago


London, Greater London, United Kingdom Motability Operations Full time
Remote Customer Proposition Manager

We're seeking an experienced Remote Customer Proposition Manager to join our team at Motability Operations, working fully remotely within the UK. As a member of our team, you'll have the flexibility to work from home up to 2 days per week.

About the Role:
  • Design and develop new customer propositions to drive business growth and customer satisfaction.
  • Work closely with cross-functional teams to align customer propositions with business objectives and customer needs.
  • Develop and maintain relationships with stakeholders to ensure effective communication and collaboration.
Key Responsibilities:
  • Design new customer propositions based on customer needs and aligned to business objectives.
  • Use a variety of analytical techniques to create compelling business cases for new customer propositions.
  • Build strong relationships with stakeholders to ensure effective communication and collaboration.
Requirements:
  • Self-motivated individual with excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to build effective relationships with stakeholders.
  • Experience in customer proposition design, preferably in a large B2C Brand/Marketing/CX function.
  • Ability to work independently and collaboratively as part of a team.
  • Strong understanding of consumer, financial, data and advertising regulations.
  • Proficiency in one or more BI tools e.g. Power BI, Tableau, Qlik.
Benefits:
  • Competitive reward package including an annual discretionary bonus (£42,000 - £52,000 per annum)
  • 15% non-contributory pension
  • 28 days annual leave with option to purchase and sell days
  • Free fresh fruit and snacks in the office
  • 1 day for volunteering
  • Funded Private Medical Insurance cover
  • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
  • Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
  • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
  • Employee Discount Scheme with an app to save on the go
  • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
  • Generous family leave policies

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