Lift Service Coordinator Manager

16 hours ago


Poole, Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full time
About the Role

The Customer Experience Coordinator will be responsible for managing customer communications, providing regular updates, and handling enquiries with a focus on maintaining high levels of satisfaction.

Job Description
  • Act as the primary contact for all customer enquiries, ensuring timely and professional responses.
  • Liaise with customers to gather detailed fault information and ensure accurate handovers to engineers or technical teams.
Skills and Qualifications
  • Proven experience in a customer-facing role, preferably within a technical or service-based industry.
  • Excellent communication and interpersonal skills, with a professional and empathetic approach.
  • Strong organisational skills and attention to detail.
What We Offer
  • A competitive salary based on experience (£40,000 - £50,000 per annum)
  • An opportunity to work in a growing company with a strong focus on customer satisfaction
  • Flexible working hours (hybrid)


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