
Client Service Specialist
3 weeks ago
Techincal Lift Services Ltd. is a leading provider of technical services. We are seeking a highly skilled and motivated Client Service Specialist to join our team.
Salary:
£38,000 - £48,000 per annum, depending on experience.
Job Description:In this role, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include:
- Providing timely and professional responses to customer enquiries.
- Communicating with customers to gather detailed fault information and ensure accurate handovers to engineers or technical teams.
- Ensuring customers are informed of resolutions and next steps post-service.
Key Responsibilities:
- Monitor job progress and communicate delays or changes to customers promptly.
- Handle complaints sensitively, escalating complex issues to the Director when necessary.
- Collect and analyse customer feedback to identify trends or areas for improvement.
Skills and Qualifications:
- Proven experience in a customer-facing role, preferably within a technical or service-based industry.
- Excellent communication and interpersonal skills, with a professional and empathetic approach.
- Strong organisational skills and attention to detail.
- Proficient in using office software (e.g., MS Office, CRM systems).
- Ability to handle complaints calmly and effectively.
Personal Attributes:
- Customer-focused mindset with a passion for delivering excellent service.
- Proactive and solutions-oriented, with a can-do attitude.
- Reliable, approachable, and able to work independently or as part of a team.
Benefits:
- Competitive salary based on experience.
- Opportunity to work in a growing company with a strong focus on customer satisfaction.
- Training and professional development opportunities.
- Flexible working hours (hybrid).
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