Client Service Specialist

3 weeks ago


Poole, Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full time
Job Title: Client Service Specialist

Techincal Lift Services Ltd. is a leading provider of technical services. We are seeking a highly skilled and motivated Client Service Specialist to join our team.

Salary:

£38,000 - £48,000 per annum, depending on experience.

Job Description:

In this role, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include:

  • Providing timely and professional responses to customer enquiries.
  • Communicating with customers to gather detailed fault information and ensure accurate handovers to engineers or technical teams.
  • Ensuring customers are informed of resolutions and next steps post-service.

Key Responsibilities:

  • Monitor job progress and communicate delays or changes to customers promptly.
  • Handle complaints sensitively, escalating complex issues to the Director when necessary.
  • Collect and analyse customer feedback to identify trends or areas for improvement.

Skills and Qualifications:

  • Proven experience in a customer-facing role, preferably within a technical or service-based industry.
  • Excellent communication and interpersonal skills, with a professional and empathetic approach.
  • Strong organisational skills and attention to detail.
  • Proficient in using office software (e.g., MS Office, CRM systems).
  • Ability to handle complaints calmly and effectively.

Personal Attributes:

  • Customer-focused mindset with a passion for delivering excellent service.
  • Proactive and solutions-oriented, with a can-do attitude.
  • Reliable, approachable, and able to work independently or as part of a team.

Benefits:

  • Competitive salary based on experience.
  • Opportunity to work in a growing company with a strong focus on customer satisfaction.
  • Training and professional development opportunities.
  • Flexible working hours (hybrid).

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