Technical Service Liaison
3 weeks ago
- Customer Communication:
Act as the primary contact for all customer enquiries, ensuring timely and professional responses. - Provide regular updates on job statuses, repair timelines, and service schedules.
- Liaise with customers to gather detailed fault information and ensure accurate handovers to engineers or technical teams.
- Proactive Coordination:
Monitor job progress and communicate delays or changes to customers promptly. - Ensure customers are informed of resolutions and next steps post-service.
- Handle complaints sensitively, escalating complex issues to management when necessary.
- Feedback and Continuous Improvement:
Collect and analyse customer feedback to identify trends or areas for improvement. - Work with internal teams to implement solutions that enhance the overall customer experience.
- Maintain records of customer interactions using a CRM system or other tools.
- Support for Internal Teams:
Collaborate with office staff, engineers, and management to streamline customer service processes. - Assist with scheduling, ensuring engineers are deployed.
- Ensure all documentation and communication are accurate and up to date.
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Customer Experience Liaison
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Technical Support Liaison
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Technical Support Liaison
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Customer Service Liaison
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Technical Service Coordinator
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Technical Support Coordinator
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Technical Service Specialist
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Technical Service Engineer
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Technical Services Professional
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Technical Expertise Career Path
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Client Service Liaison
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Technical Service Desk Manager
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Service Delivery Expert
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Service Delivery Coordinator
2 weeks ago
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