Technical Service Liaison

3 weeks ago


Poole, Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full time
Key Responsibilities:
  1. Customer Communication:
    Act as the primary contact for all customer enquiries, ensuring timely and professional responses.
  2. Provide regular updates on job statuses, repair timelines, and service schedules.
  3. Liaise with customers to gather detailed fault information and ensure accurate handovers to engineers or technical teams.
  4. Proactive Coordination:
    Monitor job progress and communicate delays or changes to customers promptly.
  5. Ensure customers are informed of resolutions and next steps post-service.
  6. Handle complaints sensitively, escalating complex issues to management when necessary.
  7. Feedback and Continuous Improvement:
    Collect and analyse customer feedback to identify trends or areas for improvement.
  8. Work with internal teams to implement solutions that enhance the overall customer experience.
  9. Maintain records of customer interactions using a CRM system or other tools.
  10. Support for Internal Teams:
    Collaborate with office staff, engineers, and management to streamline customer service processes.
  11. Assist with scheduling, ensuring engineers are deployed.
  12. Ensure all documentation and communication are accurate and up to date.


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