Service Delivery Coordinator
7 days ago
Job Title: Service Delivery Coordinator
Location: Poole
We are seeking a highly motivated and experienced SERVICE DELIVERY COORDINATOR to join our team. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities:
- Manage customer service queries, including stock availability, pricing information, and delivery issues.
- Process orders and oversee the order process through to final invoice.
- Interact with sales reps and agents in relation to customer accounts, queries, and any associated issues with orders, deliveries, and returns.
- Work closely with internal teams to ensure that queries are dealt with efficiently.
- Arrange for shipment of goods to customers and deal with couriers, third-party service providers, and the warehouse/distribution team.
About the Role:
- This is an excellent opportunity for someone looking to develop their career in customer service and take on a key role.
- The successful candidate will have a minimum of 2 years' experience working in a customer service role and will be confident using systems and spreadsheets.
- We are looking for a team player who enjoys collaborating with colleagues and contributing ideas to the team.
Benefits:
- Competitive basic salary: £25,000 - £32,000 per annum.
- Annual bonus scheme.
- Hybrid working arrangement (office and remote work).
- Opportunity to develop your skills and career within a growing organisation.
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