Service Delivery Coordinator

7 days ago


Poole, Poole, United Kingdom Collaborate Recruitment Full time

Job Title: Service Delivery Coordinator

Location: Poole

We are seeking a highly motivated and experienced SERVICE DELIVERY COORDINATOR to join our team. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  1. Manage customer service queries, including stock availability, pricing information, and delivery issues.
  2. Process orders and oversee the order process through to final invoice.
  3. Interact with sales reps and agents in relation to customer accounts, queries, and any associated issues with orders, deliveries, and returns.
  4. Work closely with internal teams to ensure that queries are dealt with efficiently.
  5. Arrange for shipment of goods to customers and deal with couriers, third-party service providers, and the warehouse/distribution team.

About the Role:

  • This is an excellent opportunity for someone looking to develop their career in customer service and take on a key role.
  • The successful candidate will have a minimum of 2 years' experience working in a customer service role and will be confident using systems and spreadsheets.
  • We are looking for a team player who enjoys collaborating with colleagues and contributing ideas to the team.

Benefits:

  • Competitive basic salary: £25,000 - £32,000 per annum.
  • Annual bonus scheme.
  • Hybrid working arrangement (office and remote work).
  • Opportunity to develop your skills and career within a growing organisation.
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