Support Services Coordinator

1 month ago


Poole, Poole, United Kingdom Bournemouth & Poole College Full time

Bournemouth & Poole College is seeking a Support Services Coordinator to join our team on a full-time, permanent basis.

About the Role

The successful candidate will be responsible for providing administrative support and ensuring the smooth operation of our front-of-house services.

Key Responsibilities
  • Be the first point of contact for incoming telephone calls and deal with queries using the College's CRM system.
  • Process all customer enquiries in a timely and responsive manner in line with College standards.
  • Work with other support teams to correctly signpost enquirers and provide correct and up-to-date information.
  • Assist with petty cash, counting floats and supporting the cash officer with daily banking.
Requirements
  • Level 2 (or equivalent) English and Maths.
  • Competence in Microsoft Office applications.
  • Experience working in a reception environment or busy office where customer service was key.
  • Understanding of the importance of delivering high standards of customer service.
  • Excellent telephone manner.
  • Excellent administration skills.

The salary for this position is £22,733 per annum.



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