Customer Experience Specialist

2 days ago


Poole, Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full time
Job Title: Customer Experience Specialist

About the Role:

We are seeking a highly skilled Customer Experience Specialist to join our team at Technical Lift Services Ltd. As a key member of our customer-facing team, you will play a vital role in ensuring exceptional service delivery and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Customer Communication:
  • Act as the primary point of contact for all customer enquiries, providing timely and professional responses.
  • Provide regular updates on job statuses, repair timelines, and service schedules to ensure customers are informed and up-to-date.
  • Liaise with customers to gather detailed fault information and ensure accurate handovers to engineers or technical teams.

Proactive Coordination:

  • Monitor job progress and communicate delays or changes to customers promptly, ensuring seamless communication throughout the process.

Feedback and Continuous Improvement:

  • Collect and analyse customer feedback to identify trends or areas for improvement, working closely with internal teams to implement solutions that enhance the overall customer experience.

Skills and Qualifications:

  • Proven experience in a customer-facing role, preferably within a technical or service-based industry.
  • Excellent communication and interpersonal skills, with a professional and empathetic approach.
  • Strong organisational skills and attention to detail.
  • Proficient in using office software (e.g., MS Office, CRM systems).

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.



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