Customer Experience Specialist
2 days ago
About the Role:
We are seeking a highly skilled Customer Experience Specialist to join our team at Technical Lift Services Ltd. As a key member of our customer-facing team, you will play a vital role in ensuring exceptional service delivery and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Customer Communication:
- Act as the primary point of contact for all customer enquiries, providing timely and professional responses.
- Provide regular updates on job statuses, repair timelines, and service schedules to ensure customers are informed and up-to-date.
- Liaise with customers to gather detailed fault information and ensure accurate handovers to engineers or technical teams.
Proactive Coordination:
- Monitor job progress and communicate delays or changes to customers promptly, ensuring seamless communication throughout the process.
Feedback and Continuous Improvement:
- Collect and analyse customer feedback to identify trends or areas for improvement, working closely with internal teams to implement solutions that enhance the overall customer experience.
Skills and Qualifications:
- Proven experience in a customer-facing role, preferably within a technical or service-based industry.
- Excellent communication and interpersonal skills, with a professional and empathetic approach.
- Strong organisational skills and attention to detail.
- Proficient in using office software (e.g., MS Office, CRM systems).
Estimated Salary: £35,000 - £45,000 per annum, depending on experience.
-
Customer Experience Specialist
3 weeks ago
Poole, Poole, United Kingdom Timpson Ltd Full timeCompany OverviewTimpson Ltd is a dynamic company that offers a wide range of services to its customers. We are committed to providing exceptional customer service and creating a welcoming store environment.We are currently seeking experienced customer-focused individuals to join our team as Customer Experience Specialists. This is an exciting opportunity for...
-
Customer Experience Specialist
3 weeks ago
Poole, Poole, United Kingdom Saltrock Poole Full timeWe're seeking a skilled Customer Experience Specialist to join our team in Poole.As a Sales Advisor, you'll play a vital role in delivering an outstanding customer experience within our store. Your primary objective will be to process sales transactions efficiently while engaging with customers and promoting our products.This part-time position offers a...
-
Customer Experience Specialist
2 months ago
Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Manage customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and maintain account records.Collaborate with internal teams to ensure...
-
Christmas Customer Experience Specialist
3 weeks ago
Poole, Poole, United Kingdom Tesco Full timeJoin Our TeamTesco is a place where everyone's welcome, and we're proud to have been accredited Disability Confident Leader. We're committed to providing a fully inclusive and accessible recruitment process.As a Christmas Customer Experience Specialist, you'll help deliver Christmas cheer for households across the nation. You'll work in-store, supporting our...
-
Customer Experience Specialist
2 weeks ago
Poole, Poole, United Kingdom greene king Full timeBecome a part of Greene King's vibrant pub culture and join our team as a Bar Staff member.We are seeking highly motivated and charismatic individuals who can bring energy and enthusiasm to our bars. As a Bar Staff member, you will play a vital role in ensuring that every customer has an unforgettable experience.About the position:- Provide warm and...
-
Customer Experience Specialist
3 weeks ago
Poole, Poole, United Kingdom Saltrock Full timeAbout the RoleThis Sales Advisor role is perfect for individuals who enjoy working in a fast-paced retail environment and have a strong passion for selling and interacting with customers. You will be responsible for achieving sales targets, providing excellent customer service, and maintaining a high level of visual merchandising within the store.
-
Retail Customer Experience Specialist
4 weeks ago
Poole, Poole, United Kingdom Three Full timeCompany OverviewAt Three, we're dedicated to delivering better connectivity every day for every customer. Our network embodies the strength of our connections and provides a seamless experience for all.
-
Customer Experience Leader
2 weeks ago
Poole, Poole, United Kingdom Travelodge Hotels Limited Full timeEmbark on a Challenging and Rewarding Career as a Customer Experience Leader with Travelodge Hotels LimitedWe're seeking a passionate and results-driven Customer Experience Leader to join our team in the UK. As a key member of our leadership team, you will be responsible for driving exceptional customer experiences and leading your hotel's teams to achieve...
-
Customer Experience Advisor
2 weeks ago
Poole, Poole, United Kingdom Office Angels Full timeAbout the PositionWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Service Advisor in Poole. This is a permanent part-time position offering an estimated hourly rate ranging from £12.49 per hour.Job ResponsibilitiesRespond to customer inquiries and resolve any issues or complaints in a professional...
-
Customer Experience Advisor
3 months ago
Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Poole, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Experience Associate
3 weeks ago
Poole, Poole, United Kingdom ENGINEERINGUK Full timeWe are seeking a highly motivated individual to join our team as a Customer Experience Associate at Tesco's Poole Ringwood Rd Express store. In this role, you will play a vital part in delivering exceptional customer service and ensuring a positive shopping experience for our customers.About the RoleYour key responsibilities will include:Providing...
-
Customer Experience Lead
3 weeks ago
Poole, Poole, United Kingdom Travelodge Hotels Limited Full timeKey Responsibilities:Our ideal candidate will be a results-driven individual with a proven track record of success in a customer-facing role. They will be responsible for reviewing customer feedback, identifying areas for improvement, and implementing targeted action plans to enhance the customer experience.The successful candidate will also be responsible...
-
Customer Experience Ambassador
2 weeks ago
Poole, Poole, United Kingdom Costa Coffee Full timeJoin Our Customer-Centric Team">At Costa Coffee, we're dedicated to creating unforgettable experiences for our customers. As a Barista, you'll play a key role in bringing our vision to life, crafting every drink with care and attention to detail.">Competitive Salary and Benefits">We offer a salary of £12.75 per hour, plus benefits that show we care. Enjoy...
-
Brand Ambassador
1 month ago
Poole, Poole, United Kingdom Samsung Full timeAbout the Role:We are seeking a charismatic Brand Ambassador to represent Samsung in a retail environment. As a customer-facing ambassador, you will be responsible for engaging with customers, providing them with a memorable and positive experience, and demonstrating Samsung products to meet their needs.Key Responsibilities:Engage with customers to...
-
Customer Experience Associate
1 week ago
Poole, Poole, United Kingdom Cardsdirect Full timeJob TitleSales Floor Team MemberJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Floor Team Member. This role involves working closely with the store management to create a welcoming atmosphere, maintain efficient stock levels, and deliver exceptional customer service.Key ResponsibilitiesMaintain a...
-
Customer Liaison Specialist
4 days ago
Poole, Poole, United Kingdom Selco Builders Warehouse Full timeKey ResponsibilitiesThe Customer Liaison Specialist will play a crucial role in providing exceptional customer service and driving Branch sales. Key responsibilities include managing customer communications, identifying sales opportunities, and collaborating with colleagues to achieve business objectives.
-
Customer Experience Coordinator
3 weeks ago
Poole, Poole, United Kingdom Tesco Full timeYour Role as Shift LeaderYou will work in a fast-paced retail environment with variety and challenge.You will take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.You will be there for customers, listening to them and helping to make sure they leave the store with what they...
-
Customer Service Experience Expert
4 weeks ago
Poole, Poole, United Kingdom Koin Limited Full timeWe are looking for a dynamic individual to join our team as a Senior Customer Service Advisor.Job DescriptionAs a Senior Customer Service Advisor, you will play a critical role in ensuring our customers receive the best possible experience. Your key responsibilities include:Responding to customer queries and providing timely, accurate and helpful...
-
Customer Service Specialist
5 days ago
Poole, Poole, United Kingdom Modulift UK Limited Full timeAbout UsAt Modulift UK Limited, we are committed to delivering innovative solutions to our customers. We are a dynamic team that values collaboration and excellence.We are seeking a highly motivated individual to join our Sales & Marketing team as a CUSTOMER SERVICE SPECIALIST. The role involves:Assisting with marketing activities such as social media,...
-
Customer Experience Optimisation Lead
4 weeks ago
Poole, Poole, United Kingdom Koin Limited Full timeWe are looking for a dynamic individual to lead our Customer Service Team in Poole, United Kingdom. This exciting opportunity allows you to leverage cutting-edge AI technology to enhance customer experience and foster international collaboration.Job DescriptionThe successful candidate will be responsible for managing and optimising AI performance to ensure...