Customer Experience Professional

1 day ago


Poole, Poole, United Kingdom TECHNICAL LIFT SERVICES LTD Full time
Job Overview

At Technical Lift Services Ltd., we're seeking a Customer Experience Professional to lead the way in delivering exceptional customer service. This role is perfect for someone who thrives in a fast-paced environment and is passionate about building strong relationships with clients.

Key Responsibilities
  • Act as the primary point of contact for all customer enquiries, ensuring timely and professional responses.
  • Monitor job progress and communicate delays or changes to customers promptly.
  • Collect and analyse customer feedback to identify trends or areas for improvement.
Requirements
  • Proven experience in a customer-facing role, preferably within a technical or service-based industry.
  • Excellent communication and interpersonal skills, with a professional and empathetic approach.
  • Strong organisational skills and attention to detail.
Benefits
  • A competitive salary based on experience (£35,000 - £45,000 per annum)
  • An opportunity to work in a growing company with a strong focus on customer satisfaction
  • Training and professional development opportunities


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