Reception and Guest Services Supervisor
2 days ago
We are a leading hospitality provider dedicated to delivering exceptional guest experiences.
The successful candidate will join a dynamic team that prioritizes quality of service, operating standards, and continuous professional development.
About the Role:This exciting opportunity requires a seasoned professional to oversee front desk operations, ensuring seamless delivery of services and maintaining high standards of excellence.
The role involves supporting the Front Office Management team, establishing guest satisfaction data, and developing improvement plans to address service shortfalls.
Requirements:
- Proven experience as a Reception Supervisor or Front of House supervisor in a similar operation.
- Passion for hospitality, with a focus on creating memorable experiences for guests.
- Commercial acumen, with a solid understanding of revenue management and budgets.
- Excellent communication and interpersonal skills, with the ability to build rapport with colleagues and guests.
- Natural leadership qualities, enabling the ability to motivate and develop a team.
- A positive can-do attitude, calm under pressure, and able to work independently and as part of a team.
- Familiarity with Microsoft and Reservation Systems (Opera).
- Estimated Salary: £31,113.44 + benefits.
- 28 days holiday pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform and dry-cleaning.
- Workplace pension scheme.
- £300 Refer a Friend Scheme.
- Employee recognition and awards.
- Social events.
- Interest-free Season Ticket Loan/Travelcard Loan.
- Discounts at local businesses and online retailers.
- Training and development through our Imperial London Hotels Academy.
- Access to fully funded apprenticeships.
- £1,000 for your chosen course upon completion of our Buddy programme.
- Annual Free English Course accredited by UCL Centre for Languages & International Education.
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service.
-
Reception Services Manager
1 month ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilitiesWe are seeking a talented Reception Supervisor to join our team at Rapport Guest Services. As a Reception Supervisor, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming atmosphere in our ground floor welcome area.Deliver outstanding service to our guests and...
-
Luxury Reception Services Specialist
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services is looking for a highly motivated and organized Luxury Reception Services Specialist to manage all aspects of guest services.This role involves covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk) and proactively dealing with guest requests in an efficient, friendly and...
-
Guest Experience Coordinator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...
-
Building Reception Supervisor
3 weeks ago
London, Greater London, United Kingdom Portico Corporate Reception Management Full timeWe are looking for an experienced Building Reception Supervisor to join our team at Portico Corporate Reception Management. As a key member of the Front of House team, you will be responsible for ensuring that the reception area is welcoming and efficient, providing exceptional customer service to visitors and staff alike.You will supervise a team of...
-
Reception and Guest Services Coordinator
2 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Hotel Full timeGuest Services and Reception CoordinatorThe Royal Lancaster London Hotel is seeking a skilled and experienced Guest Services and Reception Coordinator to join our Front Office team on a permanent basis. As a Guest Services and Reception Coordinator, your main duties and expectations for the role will include:Providing exceptional service to guests, including...
-
Reception and Guest Services Lead
3 weeks ago
London, Greater London, United Kingdom Thistle Bloomsbury Park Full timeRole OverviewAs a Reception and Guest Services Lead at Thistle Bloomsbury Park, you will play a vital role in shaping the guest experience. Your primary responsibility will be to lead a high-performing team of reception staff, ensuring that every interaction with our guests is warm, welcoming, and memorable.To succeed in this role, you will need to...
-
Senior Guest Services Director
2 days ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full timeJob Overview:We are seeking a highly skilled Senior Guest Services Director to join our team at The Carlton Tower - Reception.About the Role:The successful candidate will be responsible for delivering exceptional guest experiences, managing guest relations, and leading the Front Desk Team. This is an exciting opportunity to leverage your expertise in luxury...
-
Guest Experience Supervisor
4 weeks ago
London, Greater London, United Kingdom The Tower Full timeKey ResponsibilitiesAs a Reception Supervisor at The Tower, you will be responsible for:Providing exceptional customer service to our guests, ensuring a warm welcome and a seamless check-in experience.Working closely with our team of Receptionists to ensure efficient and effective guest services.Resolving any issues that may arise during a guest's stay,...
-
Strategic Guest Experience Manager
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full time**Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...
-
Guest Experience Specialist
5 days ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full time**Job Summary:** Guest Experience Specialist We are seeking a highly skilled and experienced Guest Experience Specialist to join our team at The Carlton Tower - Reception. As a key member of our front desk team, you will be responsible for delivering exceptional guest service, handling inquiries, and ensuring the smooth operation of our reception...
-
Café and Reception Supervisor
2 weeks ago
London, Greater London, United Kingdom Ennismore Full timeThe Hoxton Shepherd's Bush is a dynamic hotel in West London, seeking a Café and Reception Supervisor to lead our Front Desk team. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and supporting our Housekeeping and Engineering teams.Key ResponsibilitiesYour duties as...
-
Director of Guest Experience
2 days ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full timeJob Description:We are seeking a highly skilled Director of Guest Experience to join our team at The Carlton Tower - Reception.About the Role:The successful candidate will be responsible for crafting distinctive guest experiences, managing hotel operations, and leading the Guest Services Team. This is an excellent opportunity to leverage your expertise in...
-
Guest Services Director
5 days ago
London, Greater London, United Kingdom Crowne Plaza Kings Cross Full timeAbout Our OpportunityWe are seeking an experienced Receptionist Supervisor to join our team at Crowne Plaza London Kings Cross. As a key member of our front desk team, you will be responsible for providing exceptional guest service and leading our team to deliver outstanding results.Job OverviewThe successful candidate will be responsible for overseeing the...
-
Hotel Reception Supervisor
5 days ago
London, Greater London, United Kingdom The Ned Full time**Hotel Reception Supervisor Job Summary:**We are looking for an experienced Hotel Reception Supervisor to join our team at The Ned. As a key member of the front office team, you will be responsible for providing exceptional service and support to our guests, while maintaining the highest standards of quality and efficiency.Key Responsibilities:Supervise a...
-
Corporate Services Representative
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is a dynamic company that specializes in providing exceptional corporate reception services. We're looking for an experienced Corporate Services Representative to join our team and contribute to delivering outstanding guest experiences.Main Responsibilities:Provide personalized attention to guests upon arrival, ensuring a...
-
London, Greater London, United Kingdom Portico Corporate Reception Management Full timePortico Corporate Reception ManagementWe are seeking a highly skilled and experienced Guest Services Team Leader to join our team in London. As a key member of our leadership team, you will be responsible for overseeing the ticketing system, supervising a team of Welcome Hosts, and ensuring exceptional customer service.About the RoleThis is an exciting...
-
Resort Reception Supervisor
4 days ago
London, Greater London, United Kingdom Canopy London Full timeEstimated salary for this position is £48,000 - £58,000 per annum.Job DescriptionA Front Office Supervisor at Canopy by Hilton London City is responsible for managing daily Front Office operations, ensuring seamless guest experiences and driving business results. Reporting to the Reception Manager, you will work closely with the front desk team to deliver...
-
Guest Experience Leader
5 days ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full timeJob SummaryThe Guest Relations Team Leader plays a critical role in ensuring that our guests receive exceptional service throughout their stay. As a key member of the reception team, you will be responsible for coordinating and escorting VIP guests, ensuring a seamless experience from arrival to departure. Your attention to detail and excellent...
-
Reception Supervisor Specialist
5 days ago
London, Greater London, United Kingdom Imperial London Hotels Limited Full timeAbout Us:Imperial London Hotels Limited has been running hotels in Central London for over 185 years, operating seven 3 & 4-star hotels in the heart of Bloomsbury.We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Our team is passionate about providing a warm welcome and making every stay special.In this...
-
Reception Supervisor
3 weeks ago
Central London, London, United Kingdom Imperial London Hotels Ltd Full timeReception SupervisorImperial London Hotels Group based at Tavistock Hotel40 hours (5 Days out of 7 Days weekly rota)£27,539.00 + benefitsImperial London Hotels has been running hotels in Central London for over 185 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and...