Guest Experience Supervisor

7 days ago


London, Greater London, United Kingdom The Tower Full time

Key Responsibilities

As a Reception Supervisor at The Tower, you will be responsible for:

  • Providing exceptional customer service to our guests, ensuring a warm welcome and a seamless check-in experience.
  • Working closely with our team of Receptionists to ensure efficient and effective guest services.
  • Resolving any issues that may arise during a guest's stay, ensuring a smooth and enjoyable experience.
  • Anticipating and meeting the needs of our guests, ensuring their stay is memorable and enjoyable.
  • Collaborating with other departments to ensure seamless guest experiences, from check-in to check-out.

About The Role

This is an exciting opportunity to join our team at The Tower, where you will have the chance to develop your skills and knowledge in a fast-paced and dynamic environment. As a Reception Supervisor, you will be the face of our hotel, ensuring that our guests receive exceptional service and a warm welcome.

Salary and Benefits

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • A comprehensive benefits package, including discounted rates on hotel rooms, food, and drink across The Clermont Hotel Group.
  • Interest-free season ticket loans (conditions apply).
  • Access to a 24/7 Employee Assistance Program.
  • Pension and Healthcare Schemes.
  • Wagestream - get access to earned salary before payday.
  • Paid volunteering days.
  • Generous recommend a friend scheme.
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
  • Great Recognition program.
  • Opportunities for career progression and development.


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