Front Office Supervisor

5 days ago


London, Greater London, United Kingdom The Ned Full time
Unlock Your Potential as a Front Office Supervisor

Are you passionate about delivering exceptional guest experiences? Do you have what it takes to lead a team of front office receptionists and ensure every guest leaves with a lasting impression of The Ned's renowned hospitality?

About the Role:
  • As a Front Office Supervisor, you will be responsible for overseeing the daily operation of our front office team, ensuring seamless check-ins, check-outs, and guest interactions.
  • You will work closely with the Front Office management team to implement strategies that drive guest satisfaction and loyalty.
  • With a passion for outstanding hospitality, you will model behaviors, provide coaching, feedback, and training to your team members to ensure they excel in their roles.
What You'll Bring:
  • A bright personality, genuine warmth, and a passion for delivering exceptional guest experiences.
  • Previous experience in a front office role in a similar environment is essential, with supervisory experience being advantageous.
  • An organized and detailed manner, able to manage multiple priorities and a busy operation simultaneously.
  • A calm demeanor and a genuine passion for providing guests with exceptional hospitality, even in high-pressure situations.
What We Offer:
  • A competitive salary of up to £33,925 per year, including service charge.
  • Complimentary meals in our friendly team restaurant, Neddy's, including monthly payday breakfast.
  • Exclusive rates at The Ned for staying and eating for you, your family, and friends.
  • Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts.
  • Your birthday off after a year of service and more holiday after five years of service.
  • Paid volunteer day.
  • Refer a friend scheme of up to £1,000.
  • Regular social events, including an annual pool party.
  • Employee assistance program – 24/7 advice and support.
  • Reward and recognition initiatives.
About Us:

The Ned is committed to being the best place to work, and ensuring we have a leading diversity, equity, and inclusion programme is central to making that vision a reality. We celebrate our diversity and strive to do better, creating a workplace where everyone feels valued, respected, and empowered to succeed.


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