Customer Service Representative

6 days ago


Golborne, Wigan, United Kingdom GWA Group Full time

At GWA Group, we are seeking an experienced Customer Service Representative to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer a competitive benefits package, including 25 days annual leave, sick pay, income protection, and pension contributions.

This is a full-time position, working Monday to Thursday 8:30am - 5pm and Friday (rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels
  • Assist customers with product selection, pricing, and availability information
  • Process orders, returns, and exchanges efficiently and professionally
  • Collaborate with internal teams to resolve customer issues and complaints
  • Maintain up-to-date knowledge of company products, policies, and procedures
Requirements
  • Proven experience in a customer service role, preferably in the building materials industry
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Proficient in using customer service software and tools


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