Customer Service Advisor

6 months ago


Golborne, United Kingdom Sofology Full time

Your new role
Our Sofology Customer Service Advisors are at the heart of Sofology's Support Office. The role is to support all of our Customers with any questions, support or guidance, after their dream sofa has been delivered. This may mean, booking out service calls if there are any issues with their sofa, answering any questions around maintenance and cleaning, supporting with questions around finance agreements, and so on. If our customers need us any time after delivery, then you're the colleague that they will come to.

A day in the life of...
- Gain and maintain customers' trust through your product knowledge, expertise and troubleshooting skills.
- Answering a high volume of calls in the call centre, whilst always being compliant and treating customers fairly.
- Use problem-solving and people skills to assure swift resolutions to our customers first time technical queries.
- Provide insightful advice and friendly hands-on technical support to our customers.
- To quickly diagnose product issues on the spot, explaining situations with patience and empathy.
- Educate your team members and customers about our products, keeping your own technical know-how up to date.
- Multi task and have a solid work ethic with the ability to work to deadlines and prioritise workload.
- Demonstrate a passion for excellent, world-class customer service.

In an ideal world...
- Ability to make and influence decisions with strong people skills and ability to solve problems without support.
- Excellent written & verbal communication skills.
- Excellent IT skills.
- Has a ‘can do' positive attitude, a cheerful self-starter and can think on your feet
- Will be a Brand advocate, representing themselves and Sofology in a positive and professional light at all times.

A little about Sofology
We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family.

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology benefits
- A great basic salary + Bonus
- 33 Days holiday + Length of service
- Your birthday off
- Pawternity Leave, Grandparent Leave, Volunteering day Leave
- Professional Qualifications
- Learning & Development, Next generation programme
- 30% discount across the group & 15% for friends & family
- High street Discounts with 100’s of great brands
- Contributory Healthcare
- Pension
- Your Lawyer
- Employee Assistance Programme for all colleagues & your household
- Enhanced Maternity & Paternity Pay
- Discuss flexible working & part time opportunities



  • Golborne, Wigan, United Kingdom GWA Group Full time

    Job Title: Customer Service AdvisorAt GWA Group, we are seeking an experienced and dedicated individual to join our team as a Customer Service Advisor. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers, ensuring their queries are handled efficiently and effectively.The ideal...


  • Golborne, United Kingdom GWA Group Full time

    Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button! Responsibilities Handle incoming customer...


  • Golborne, United Kingdom GWA Group Full time

    Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. This role has become available due to an internal project which estimates to take around 12 months. If you're experienced and looking for a change or looking to start a...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Methven UK is seeking a dedicated Customer Service Advisor to provide exceptional customer service. This role involves handling customer inquiries, assisting with product selection, and processing orders.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate mannerAssist customers with product selection and availability informationProcess...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    About the Role: We are seeking a highly skilled Customer Service Advisor to join our team at Methven UK. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our customers.Key Responsibilities:Provide Accurate and Timely Responses: Handle incoming customer inquiries and respond promptly to ensure...


  • Golborne, United Kingdom Sofology Full time

    A day in the life of... As a customer care representative, you'll spend your time doing so much more than just answering customer queries, here's a little bit more about what you'll be getting up to: - Answering a high volume of calls in the contact centre, whilst always being compliant and rolling out the red carpet for your customer - Gaining and...


  • Golborne, United Kingdom Sofology Full time

    About SofologySofology is a leading sofa retailer, dedicated to providing exceptional customer experiences and building lasting relationships with our customers.Job SummaryWe are seeking an experienced and skilled Customer Care Advisor to join our team. This role involves handling after-sale queries, building relationships, and resolving problems in a timely...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Methven UK is seeking a dedicated Customer Service Representative to provide exceptional service to our customers. Key responsibilities include handling customer inquiries, collaborating with internal teams, and maintaining up-to-date knowledge of company products and policies.ResponsibilitiesProvide accurate and timely responses to customer inquiriesAssist...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Methven UK seeks a dedicated Customer Service Representative to provide exceptional service to customers. Key responsibilities include handling customer inquiries, providing product information, and resolving issues in a timely and professional manner. Requirements include excellent communication skills, problem-solving abilities, and experience in a...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    About the RoleWe are seeking a skilled and dedicated Help Desk Professional to join our team at Methven UK.Job OverviewThis is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.Key Responsibilities:Handle Customer InquiriesRespond to incoming customer inquiries in...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    About Us: GWA Group is a leading provider of building materials, and we are committed to delivering exceptional customer service. We are seeking a skilled and experienced individual to join our team as a Customer Service Advisor. Job Description:In this role, you will be responsible for handling customer inquiries, assisting with product selection, and...


  • Golborne Dale, United Kingdom EE Full time

    Where: EE WarringtonFull time: PermanentSalary: £20,280 per yearHourly rate: £10.40Start Date: 24 February 2025The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your...


  • Golborne, United Kingdom United Living Group Full time

    Company Description United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future: United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces. United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future. ...


  • Golborne, United Kingdom CV-Library Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure.   Operating in the United Kingdom, Ireland and Canada,...

  • Help Desk Associate

    5 days ago


    Golborne, Wigan, United Kingdom GWA Group Full time

    Company Overview: GWA Group is a well-established company in the building materials industry, committed to delivering high-quality products and exceptional customer service. We are seeking an experienced and dedicated individual to join our team as a Customer Service Advisor. Job Description:In this role, you will be responsible for handling customer...


  • Golborne, Wigan, United Kingdom United Living Group Full time

    Job OverviewThe Senior Quality Advisor plays a pivotal role in ensuring the highest standards of quality across multiple locations in the UK. Reporting to the QA Manager, this position requires a proactive and experienced professional to provide QA and QC support to various areas of the business, including construction delivery, proposals, procurement, and...


  • Golborne, Wigan, United Kingdom Vertiv Full time

    Job SummaryVertiv is seeking a skilled UK & Ireland Service Operations Director to lead our dynamic team in Golborne, Great Britain. As a key member of our organization, you will be responsible for directing, organizing, and managing the 24/7/365 UK & Ireland Service operation to meet and exceed customers' requirements and company standards, while achieving...


  • Golborne, Wigan, United Kingdom Vertiv Full time

    Job Title: UK & Ireland Service Operations DirectorAt Vertiv, we are seeking a highly skilled and experienced Service Operations Director to lead our UK and Ireland service operations team. As a key member of our organization, you will be responsible for directing, organizing, and managing our 24/7/365 service operations to meet and exceed customer...


  • Golborne, United Kingdom Vertiv Group Corp Full time

    **Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...


  • Golborne, United Kingdom Vertiv Full time

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...