Customer Service Advisor

6 months ago


Golborne, United Kingdom Sofology Full time

A day in the life of...
As a customer care representative, you'll spend your time doing so much more than just answering customer queries, here's a little bit more about what you'll be getting up to:

- Answering a high volume of calls in the contact centre, whilst always being compliant and rolling out the red carpet for your customer
- Gaining and maintaining customers' trust through your product knowledge, expertise and troubleshooting skills
- Using problem-solving and people skills to assure swift resolutions
- Offering a first time resolution every time - ensuring the customer experience is not affected
- Liaising with relevant departments to ensure customers journey is progressed efficiently
- Adhering to company processes were necessary
- Ensuring that your admin is in check
- Honing in on your listening skills which allows you to have really relevant conversations with your customer
- Offering that Very Important Customer experience - no ifs, no buts

In an ideal world...
You don’t need to have telephone experience to join us. All we ask for is a true passion for delivering that red carpet experience to your customers; someone who can demonstrate a passion for delivering an unrivalled customer experience, has a solid work ethic with the ability to work to deadlines and prioritise workload.

We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology

A little about Sofology
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

**Roll Out The Red Carpet** - From browsing to buying and beyond, we always ensure a **Very Important Customer** experience - no ifs, no buts.

**A Seat for Everyone** - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

**Bold By Design** - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.

Sofology benefits
- Great basic salary with generous, uncapped team bonus
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family
- Access to discounts at 100’s of high street retailers.
- Mental, physical and financial support (EAP)
- Enhanced maternity & adoption pay
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
- A contributory health scheme, flu vaccines, access to a Doctor and private health check
- Income protection, bereavement and life assurance - you can count on us to be there when it matters
- Holiday buy back scheme (5 days)
- Okay, so the list just goes on, but here’s a few more. Sharesave, volunteer days and a cycle to work scheme



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