UK & Ireland Service Operations Director
2 weeks ago
At Vertiv, we are seeking a highly skilled and experienced Service Operations Director to lead our UK and Ireland service operations team. As a key member of our organization, you will be responsible for directing, organizing, and managing our 24/7/365 service operations to meet and exceed customer requirements and company standards.
Key Responsibilities:- Manage customer expectations and drive for excellent service delivery.
- Analyze service trends and implement improvement programs for enhanced satisfaction.
- Proactively manage client asset servicing and anticipate future needs.
- Provide technical guidance, evaluate equipment requirements, and encourage personnel development.
- Oversee UK & Ireland Sales budgets, act as an escalation point, and ensure efficient resource management.
- At least 10 years' experience in the Electrical / Electronic support industry in a range of positions to give a high level of knowledge of, service provisioning, Customer management and Safety Procedures.
- HNC / HND in a Mechanical or Electrical / Electronic engineering / or equivalent.
- Strong financial management & IT skills.
- Strong focus on customer satisfaction and long-term customer relation building.
- Excellent organizational and time management skills.
- Excellent written and verbal communications.
- Commercially astute with good negotiation skills.
- Ability to successfully interface with various departments and personnel in potentially stressful situations.
- Proven Team Leader with ability to inspire top performance.
At Vertiv, we build products that keep critical technologies running 24/7. We are proud to have been the first to protect mainframes with precision cooling systems and introduce an integrated enclosure system to distributed networks. Our portfolio spans power, thermal, and infrastructure management products, software, and solutions, complemented by a network of nearly 250 service centers worldwide.
We are a dynamic and nurturing workplace that values our employees and strives to create a stable work environment. If you are a motivated and experienced professional looking for a new challenge, we invite you to submit your application and explore the opportunity to join our team.
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UK & Ireland Service Operations Director
4 weeks ago
Golborne, Wigan, United Kingdom Vertiv Full timeJob Title: UK & Ireland Service Operations DirectorAt Vertiv, we are seeking an experienced Service Operations Director to lead our UK and Ireland service operations team. As a key member of our organization, you will be responsible for directing, organizing, and managing the 24/7/365 service operation to meet and exceed customer requirements and company...
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UK & Ireland Service Operations Director
4 weeks ago
Golborne, Wigan, United Kingdom Vertiv Full timeJob Title: UK & Ireland Service Operations DirectorAt Vertiv, we are seeking an experienced Service Operations Director to lead our UK and Ireland service operations team. As a key member of our organization, you will be responsible for directing, organizing, and managing the 24/7/365 service operation to meet and exceed customer requirements and company...
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UK & Ireland Service Operations Director
2 weeks ago
Golborne, Wigan, United Kingdom Vertiv Full timeJob Title: UK & Ireland Service Operations DirectorAt Vertiv, we are seeking an experienced Service Operations Director to lead our UK and Ireland service operations team. As a key member of our organization, you will be responsible for directing, organizing, and managing the 24/7/365 service operation to meet and exceed customer requirements and company...
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UK & Ireland Service Operations Director
2 weeks ago
Golborne, Wigan, United Kingdom Vertiv Full timeJob Title: UK & Ireland Service Operations DirectorAt Vertiv, we are seeking an experienced Service Operations Director to lead our UK and Ireland service operations team. As a key member of our organization, you will be responsible for directing, organizing, and managing the 24/7/365 service operation to meet and exceed customer requirements and company...
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UK & Ireland Service Operations Leader
2 months ago
Golborne, Wigan, United Kingdom Vertiv Full timeAbout Vertiv Vertiv is a global leader in providing critical infrastructure solutions for essential technologies. We design, manufacture, and service power, thermal, and infrastructure management products, software, and services that keep vital systems running around the world. The Role: UK & Ireland Service Operations Director We are seeking a highly...
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UK & Ireland Service Operations Leader
2 months ago
Golborne, Wigan, United Kingdom Vertiv Full timeAbout Vertiv Vertiv is a global leader in providing critical infrastructure solutions for essential technologies. We design, manufacture, and service power, thermal, and infrastructure management products, software, and services that keep vital systems running around the world. The Role: UK & Ireland Service Operations Director We are seeking a highly...
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Service Operations Director
2 months ago
Golborne, Wigan, United Kingdom Vertiv Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Operations Director to join our team at Vertiv. As a key member of our organization, you will be responsible for directing, organizing, and managing our 24/7/365 service operations in the UK and Ireland.Key ResponsibilitiesManage customer expectations and drive for excellent service...
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Service Operations Director
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Golborne, Wigan, United Kingdom Vertiv Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Operations Director to join our team at Vertiv. As a key member of our organization, you will be responsible for directing, organizing, and managing our 24/7/365 service operations in the UK and Ireland.Key ResponsibilitiesManage customer expectations and drive for excellent service...
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