UK & Ireland Service Operations Leader

6 days ago

Golborne, Wigan, United Kingdom Vertiv Full time

About Vertiv

Vertiv is a global leader in providing critical infrastructure solutions for essential technologies. We design, manufacture, and service power, thermal, and infrastructure management products, software, and services that keep vital systems running around the world.

The Role: UK & Ireland Service Operations Director

We are seeking a highly motivated and experienced Service Operations Director to lead our UK & Ireland service team. This role is responsible for driving operational excellence, ensuring customer satisfaction, and achieving business objectives within the region.

Key Responsibilities:
  • Service Performance & Delivery:
    • Manage customer expectations and deliver exceptional service experiences.
    • Analyze service trends and implement improvement programs to enhance customer satisfaction.
    • Proactively manage client asset servicing and anticipate future needs.
    • Provide technical guidance, evaluate equipment requirements, and foster personnel development.
    • Oversee UK & Ireland sales budgets, act as an escalation point, and ensure efficient resource management.
  • QHSE (Quality, Health, Safety, Environment):
    • Assist with site registration and ensure compliance with QHSE standards and legislation.
    • Vet and approve suppliers, contractors, and subcontractors for suitability.
    • Implement safe working practices, environmental improvements, and reduce adverse events.
    • Conduct field staff inspections, ensure safety compliance, and deliver quality control visits.
  • Human Resources:
    • Assess and address training needs, ensuring skilled personnel and maintaining Competency Matrix.
    • Set targets for senior managers, conduct timely appraisals, and maintain Competency Matrix.
    • Facilitate staff communication and involvement in client activities, promoting stable work practices.
    • Ensure employee wellbeing, minimize absenteeism, and effectively manage resources.
  • Reporting:
    • Deliver and oversee KPIs within budget constraints, covering various areas such as sales, gross profit, customer satisfaction, and operational efficiency.
Qualifications:

The ideal candidate will possess a proven track record of success in leading service operations within the critical infrastructure industry. A strong understanding of technical solutions, customer relationship management, and financial performance is essential.

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