Help Desk Associate

Company Overview: GWA Group is a well-established company in the building materials industry, committed to delivering high-quality products and exceptional customer service. We are seeking an experienced and dedicated individual to join our team as a Customer Service Advisor.

Job Description:
In this role, you will be responsible for handling customer inquiries, assisting with product selection, and processing orders and returns. You will also work closely with internal teams to resolve customer issues and maintain up-to-date knowledge of company products and policies.

We are looking for someone with proven experience in a customer service role, preferably within the building materials industry. You will possess excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.

We offer a competitive salary of £29,000 per annum, plus a range of benefits including 25 days annual leave, sick pay, and pension contributions.

Responsibilities:
* Handle customer inquiries and provide accurate and timely responses
* Assist customers with product selection, pricing, and availability information
* Process orders, returns, and exchanges in an efficient and professional manner
* Collaborate with internal teams to resolve customer issues and complaints
* Maintain up-to-date knowledge of company products, policies, and procedures

Requirements:
* Proven experience in a customer service role, preferably in the building materials industry
* Excellent verbal and written communication skills
* Strong problem-solving and decision-making abilities
* Ability to work effectively in a fast-paced, team-oriented environment
* Proficient in using customer service software and tools
* Ability to multitask and prioritize workload effectively
* High attention to detail and accuracy in all aspects of work

Benefits:
* Competitive salary: £29,000 per annum
* 25 days annual leave
* Sick pay
* Income protection
* Critical illness cover
* Life assurance
* Rewards/discount platform
* Healthcare cash plan
* Pension contributions

Working Hours: Monday to Thursday 8:30am - 5pm, Friday (rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.

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