Customer Service Advisor
3 days ago
At GWA Group, we are seeking an experienced and dedicated individual to join our team as a Customer Service Advisor. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers, ensuring their queries are handled efficiently and effectively.
The ideal candidate will have proven experience in a customer service role, preferably within the building materials industry. They will possess excellent verbal and written communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.
This is an excellent opportunity for someone looking to start or advance their career in customer service. The successful candidate will receive comprehensive training and support to ensure their success in this role.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including 25 days annual leave, sick pay, income protection, and pension contributions.
Key Responsibilities:
* Handle incoming customer inquiries and provide accurate and timely responses
* Assist customers with product selection, pricing, and availability information
* Process orders, returns, and exchanges in an efficient and professional manner
* Collaborate with internal teams to resolve customer issues and complaints
* Maintain up-to-date knowledge of company products, policies, and procedures
Requirements:
* Proven experience in a customer service role, preferably in the building materials industry
* Excellent verbal and written communication skills
* Strong problem-solving and decision-making abilities
* Ability to work effectively in a fast-paced, team-oriented environment
* Proficient in using customer service software and tools
* Ability to multitask and prioritize workload effectively
* High attention to detail and accuracy in all aspects of work
Benefits:
* Competitive salary: £25,000 - £30,000 per annum
* 25 days annual leave
* Sick pay
* Income protection
* Critical illness cover
* Life assurance
* Rewards/discount platform
* Healthcare cash plan
* Pension contributions
* Free onsite parking
Working Hours: Monday to Thursday 8:30am - 5pm, Friday (rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.
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