Customer Service Advisor

5 months ago


Golborne, United Kingdom GWA Group Full time

Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. This role has become available due to an internal project which estimates to take around 12 months. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button


Responsibilities
  • Handle incoming customer inquiries and provide accurate and timely responses
  • Assist customers with product selection, pricing, and availability information
  • Process orders, returns, and exchanges in an efficient and professional manner
  • Collaborate with internal teams to resolve customer issues and complaints
  • Maintain up-to-date knowledge of company products, policies, and procedures
  • Identify opportunities to enhance the customer experience and provide feedback to management

Requirements

  • Proven experience in a customer service role, preferably in the building materials industry
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Proficient in using customer service software and tools
  • Ability to multitask and prioritize workload effectively
  • High attention to detail and accuracy in all aspects of work

Benefits

25 days annual leave + bank holidays
Sick Pay
Income Protection
Critical Illness
Life Assurance
Rewards/Discount Platform
HealthCare Cash Plan
Pension Contributions
Free Onsite Parking
Cycle to work Scheme

Working Hours: Monday to Thursday 8:30am - 5pm, Friday (Rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.



  • Golborne, United Kingdom GWA Group Full time

    Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button! Responsibilities Handle incoming customer...


  • Golborne, United Kingdom Sofology Full time

    Your new role Our Sofology Customer Service Advisors are at the heart of Sofology's Support Office. The role is to support all of our Customers with any questions, support or guidance, after their dream sofa has been delivered. This may mean, booking out service calls if there are any issues with their sofa, answering any questions around maintenance and...


  • Golborne, United Kingdom Sofology Full time

    Customer Care AdvisorYour new roleSofology is a leading provider of high-quality sofas, and we're looking for a dedicated customer service advisor to join our Support Office. As the heart and soul of our team, you'll be responsible for ensuring a lasting love for our customers' sofas. Whether it's building relationships on the phone or resolving issues,...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a dedicated and customer-focused individual to provide exceptional service to our customers. As a Customer Service Advisor, you will be the first point of contact for customers, handling inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. This role involves working closely with colleagues to deliver outstanding customer experiences.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate mannerAssist customers with product selection,...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. This role involves working closely with colleagues to deliver outstanding customer experiences.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate mannerAssist customers with product selection,...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a dedicated and friendly Customer Service Advisor to provide exceptional service to our customers. In this role, you will work closely with your colleagues to deliver the best possible experience for our customers.Key ResponsibilitiesHandle customer inquiries and provide accurate and timely responsesAssist...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a dedicated and customer-focused individual to provide exceptional service to our customers. As a Customer Service Advisor, you will be the first point of contact for customers, handling inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate and timely responses.Key ResponsibilitiesHandle customer inquiries and provide solutions...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate and timely responses.Key ResponsibilitiesHandle customer inquiries and provide solutions...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and customer-focused Customer Service Advisor to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering outstanding service and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries and provide accurate and timely...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and customer-focused Customer Service Advisor to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering outstanding service and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries and provide accurate and timely...


  • Golborne, United Kingdom Sofology Full time

    Delivering Exceptional Customer ServiceSofology is more than just a sofa – it's the heart of the home. As a dedicated customer service advisor, you will be the face of Sofology's Support Office, providing exceptional support to customers after their purchase.Your Key ResponsibilitiesBuilding strong relationships with customers over the phoneProviding...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate and timely responses.Key ResponsibilitiesRespond to customer inquiries via phone, email,...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate and timely responses.Key ResponsibilitiesRespond to customer inquiries via phone, email,...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. This role has become available due to an internal project, offering a unique opportunity for a career-minded individual to join our team.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. This role has become available due to an internal project, offering a unique opportunity for a career-minded individual to join our team.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. This role has become available due to an internal project, offering a unique opportunity for a career-minded individual to join our team.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. This role has become available due to an internal project, offering a unique opportunity for a career-minded individual to join our team.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...


  • Golborne, Wigan, United Kingdom GWA Group Full time

    Customer Service AdvisorMethven UK is seeking a skilled and dedicated Customer Service Advisor to provide exceptional service to our customers. This role has become available due to an internal project, offering a unique opportunity for a career-minded individual to join our team.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...