Client Relations Executive

2 days ago


Golborne, Wigan, United Kingdom GWA Group Full time

Job Title: Client Relations Executive

Job Description: As a Client Relations Executive, you will play a key role in building strong relationships with our customers. Your primary responsibility will be to deliver exceptional customer service, ensuring that our customers receive the highest level of service from our team.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently.
  • Product Knowledge: Stay up-to-date with company products, policies, and procedures to provide accurate information to customers.
  • Communication: Communicate effectively with customers and internal teams to resolve customer issues and improve overall customer experience.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, preferably in the building materials industry.
  • Strong Communication: Excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • Problem-Solving: Strong problem-solving and decision-making abilities to resolve customer issues efficiently.
  • Customer Focus: Ability to maintain a customer-centric approach in all interactions.

Estimated Salary: £23,000 - £29,500 per annum based on location and experience. Benefits include 25 days annual leave + bank holidays, sick pay, income protection, critical illness cover, life assurance, rewards/discount platform, healthcare cash plan, pension contributions, free onsite parking, and cycle to work scheme.

Working Hours: Monday to Thursday 8:30am - 5pm, Friday (rota) 8am - 3:15pm, 8:30am - 3:45pm, or 9am - 5pm.



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