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Key Account Representative

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Getronics Full time

Job Summary:

We are seeking a highly skilled Key Account Representative to join our team at Getronics. As a Key Account Representative, you will be responsible for ensuring that all customer calls are managed within the Customer Incident Centre for their appropriate accounts.

Key Responsibilities:

  • Manage customer support calls that require timely solutions to semi-technical problems, often of a critical nature to the customer.
  • Work in a team environment with other Customer Incident Centre staff, third party suppliers or the customer.
  • Opportunity to work with other colleagues and teams to assist in communicating technical or problem resolution status or information to the customer in their primary language.
  • Manage the Incident from receipt to resolution, providing effective follow-up and keeping the customer informed of the solution.
  • Identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organisational improvements.

Requirements:

  • Ability to identify customer problems in a clear and concise manner and identify relevant issues and answer questions and concerns.
  • Maintain a level of patience to ensure resolution of issues and ensure customer satisfaction.
  • Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations.
  • Strong analytical ability and knowledge of trouble shooting skills for assigned products and technologies.

What We Offer:

  • 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
  • Hybrid working between Milton Keynes and home.
  • Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform.
  • Employee Referral Scheme.
  • Flexible benefits package that aims to offer something for everyone.
  • GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues.
  • 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme.
  • Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva.
  • Private medical cover from day 1.
  • Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme.